What are the responsibilities and job description for the Field Property Claims Manager position at Triangle Insurance?
Field Property Claims Manager (Lubbock/Amarillo, TX area)
Department: Claims Reports To: Manager, Property Claims
FLSA Status: Exempt Supervisory Position: No
Effective Date: January 6, 2014 Revised Date: November 1, 2025
Job Summary:
The Field Property Claims Manager is a technical role responsible for the end-to-end handling of simple to complex, and potentially high-value commercial property claims. This individual will conduct prompt on-site investigations, evaluate the scope of damages, analyze insurance coverage, and negotiate fair and timely settlements. The ideal candidate is a subject matter expert in commercial agribusiness property construction, damage assessment, and policy interpretation, committed to delivering an outstanding customer experience for our business clients.
Duties/Responsibilities:
Claim Investigation & Evaluation
- Conduct thorough and timely on-site inspections of damaged commercial properties to determine the cause, origin, and extent of loss.
- Interview policyholders, claimants, witnesses, etc., to gather all necessary information.
- Secure and document evidence clearly and concisely.
Coverage Analysis & Damage Assessment
- Review applicable commercial property insurance policies to determine appropriate coverage.
- Evaluate and quantify business interruption and extra expense exposures.
- Establish and maintain accurate and timely loss reserves for the life of the claim.
Negotiation & Settlement
- Clearly communicate coverage positions, settlement offers, and claim decisions to policyholders and their representatives (e.g., public adjusters, agents, attorneys).
- Negotiate fair and equitable settlements in accordance with policy provisions and state regulations.
- Identify and investigate potential subrogation or fraudulent activity.
Reporting & Documentation
- Maintain highly detailed and accurate electronic claim files, documenting all activities, correspondence, and decisions.
- Prepare comprehensive reports for management and internal partners as required.
- Effectively manage an assigned caseload to meet and exceed company cycle time and customer service standards.
- Conduct thorough and timely on-site inspections of damaged commercial properties to determine the cause, origin, and extent of loss.
- Interview policyholders, claimants, witnesses, etc., to gather all necessary information.
- Secure and document evidence in a clear and concise manner, including photographs, source documents, measurements, and statements.
Additional Responsibilities
- Provide excellent customer service to all stakeholders.
- Regular and sustained attendance.
- Perform other duties as assigned.
Required Skills/Abilities:
- Bachelor's degree from an accredited university or equivalent professional experience.
- Minimum of 5 years of experience in property claims adjusting, with a proven track record of handling commercial property losses.
- Active and valid State Adjuster's License in your home state and the ability to obtain reciprocal licenses in other states as required.
- In-depth knowledge of property insurance policies, forms, and endorsements.
- Demonstrated ability to interpret complex policy language and apply it to claim scenarios.
- Strong analytical, problem-solving, and decision-making abilities.
- Superior verbal and written communication skills.
- Valid driver's license and a clean driving record.
- High attention to detail, strong organizational skills, and a good work ethic.
- Expert proficiency with claims estimating software (e.g., Xactimate, Symbility) and claims management systems.
Education – Licensing - Certifications - Experience:
- Proven knowledge of the principles of exposure, safety, environment, construction, etc., as normally acquired through a bachelor's degree (B.A.) from a four‐year college or university in science, engineering, insurance, business, or Agri‐related courses, and/or two to four years of related business experience; or equivalent combination of education and experience.
- Extensive claims experience in successfully handling commercial agribusiness property claims, along with a deep understanding of agricultural practices, agribusiness operations, and related risks, is preferred.
- Possess or obtain required state and local licenses or certifications for adjusting within the agreed timeframe.
- Professional designations such as Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC) are preferred.
- Experience preferred in managing large loss and/or complex commercial property claims.
- Demonstrated experience in catastrophe (CAT) claims management preferred.
- Attend training schools as required.
Physical & Work Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Frequently stand, walk, sit, use hands and fingers to grasp, handle, or feel, and reach with arms.
- Frequently lift and move up to 25 pounds and occasionally lift and move over 50 pounds.
- Specific vision abilities required by this job include close vision and distance vision.
- This is a field-based position requiring frequent travel (50% ) within the assigned territory.
- Some overnight travel will be required.
- Safely operate a motor vehicle.
- Work will be performed in a combination of a home office setting and at claim sites.
- Must be physically able to conduct thorough property inspections, which may include climbing ladders, walking on roofs, working at heights such as on catwalks, and entering confined spaces.
- Ability to work in various weather conditions and non-traditional environments.
- Flexibility to work extended hours, including evenings and weekends, particularly during peak claim periods or catastrophic events.
Safety Sensitive Position (Yes/No): YES
Safety-sensitive positions are defined as jobs where employees have the responsibility for their own safety or other people's safety. It would be particularly dangerous if:
- Such an employee is using drugs or alcohol while on the job. This could include legal or illegal controlled substances.
- Employees are unable to fully dedicate their time and attention to performing the sensitive or hazardous tasks of the position.
- Physical limitations of the job could result in injury or harm to employees or others.
DISCLAIMER
This Job Description indicates the general nature and level of work expected and does not imply a contract of employment. Employment is at-will. It is not designed to cover every activity, duty, or responsibility required of the employee. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.