What are the responsibilities and job description for the Inspection Coordinator position at Triangle Fire Protection?
JOB DESCRIPTION:
Triangle Fire Protection, Inc. seeks a highly motivated, detail oriented, self-sufficient full-time Inspection Coordinator.
This candidate is responsible for the coordination and supervision of all subcontractor work, time & materials / contract work. Working closely with the subcontractors, inspection's coordinator, service coordinator and inspectors.
Qualifications include: a high school diploma or equivalent; minimum five years administrative support experience; proficiency with Google Docs, Outlook, Microsoft Office (Word, Excel, PowerPoint), internet; excellent customer service skills; ability to multi-task successfully and readily adaptable to constant change; excellent written and oral communication skills; and the capacity to effectively deal with a wide range of customers and provide effective problem-solving skills.
This is a full-time position; the hourly rate can range between $20/hr to $30/hr based on experience level.
Interested applicants should submit a letter of interest, resume, and contact information for three professional references. The position will remain open until filled.
SUMMARY:
-Manage customer accounts
-Manage and work closely with subcontractors
-Coordination and Planning, Follow Up, and ensuring constant communication with customers
-Work directly with the inspections coordinator to schedule T&M / Contract Work
-Work closely with technicians while on site to assist in diagnosing problems
-Gather information needed to order materials in order to quote and complete future jobs
-Work closely with the estimating team to provide details for future quoted jobs
-Review and complete job folders from start to finish
-Provide details of work completed for billing purposes
-Respond to customer complaints in a timely, professional manner
-Organize and maintain server files
-Performs other duties and special projects as assigned
-Conduct all duties and responsibilities in a safe, respectful manner in compliance with Triangle policies and procedures
Principal Internal Working Relationships:
-Administration, inspectors, service department, estimating department, billing department
External Working Relationships:
-Inspections and service customers, new customers
EDUCATION AND/OR EXPERIENCE:
-High school diploma or GED certification
-A minimum of five years’ customer service/support experience
REQUIRED KNOWLEDGE AND SKILLS:
-Excellent oral and written communication skills
-Excellent interpersonal and customer service skills
-Ability to multitask with success with a keen attention to detail
-Ability to learn and retain information quickly
-Readily adaptable to change and ability to act quickly
-Capacity to effectively deal with a wide range of customers and provide effective problem-solving skills
-Ability and willingness to learn new program platforms
-Proficiency with Google Docs
-Proficiency with Microsoft Outlook
-Proficiency with Microsoft Office (Word, Excel, -PowerPoint), the Internet
-Appreciation for the work of a family business
EXPERIENCE:
- Construction: 1 to 3 years (Preferred)
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $20 - $30