Role: |
|
Responsible for the administration, implementation, support, and maintenance of server systems—both on-premises and in the cloud. Ensures all server environments are configured, secured, and maintained optimally to support business operations and compliance requirements. Coordinates system changes, patches, and upgrades with the Information Technology (IT) team. Provides support for core server services, devices, and applications, including troubleshooting, documentation, and incident resolution. Plays a key role in maintaining and optimizing the credit union’s Entra (Azure) and Microsoft O365 environments, ensuring these systems operate efficiently, securely, and effectively. Supports basic networking tasks as needed to ensure seamless server operations. Responsible for the administration, implementation, support, and maintenance of the network infrastructure components on-prem and off-prem (cloud). Ensures they are maintained and configured optimally to support the business and remain in compliance. Coordinates network changes, patches, and upgrades with the rest of the Information Technology (IT) team. Assists them with support, maintenance and optimization of core network services, devices, and communications systems. Works alongside team to provide logistical support, respond to tickets, document changes, and assist with testing, assessment, diagnosis and resolution of network service outages and incidents. Responsible for maintaining and troubleshooting the credit union’s Entra (Azure) and Microsoft O365 environment ensuring. the smooth operation of these systems running efficiently and effectively. |
|
Essential Functions & Responsibilities: |
|
|
| - Provide level 1 and 2 support for users requiring assistance with server, security, and IT issues. On-call coverage and occasional travel to branches may be required.
- Support and manage server environments in collaboration with IT management and third parties. Perform diagnostics and provide support for server-related issues.
- Analyze and evaluate server performance, including availability, capacity planning, and security posture.
- Implement and maintain server security measures, including patch management, access controls, monitoring, and vulnerability remediation.
- Assist with the administration of the Entra (Azure) environment, including Microsoft O365 components and SharePoint deployment. Research, recommend, and help implement new technologies to improve the server and cloud environment.
- Participate in the analysis and design of existing and alternative server solutions.
- Independently handle system monitoring, backups, application troubleshooting, and projects of all sizes.
- Participate in disaster recovery planning, testing, documentation, and process improvement for server systems.
- Perform basic networking tasks related to server connectivity, such as configuring interfaces, VLANs, and supporting network troubleshooting in collaboration with network specialists.
- Perform other related duties as assigned, including travel between branches and participation in on-call coverage.
|
|
|
|
Knowledge and Skills: |
|
Experience | - Two (2) to three (3) years of similar or related experience in server or systems administration, Entra (Azure)/O365 administration in a hybrid environment, VMware administration, Windows Domain environment, and basic networking. Experience with desktop support is also valuable.
|
|
|
Education | Equivalent to a college degree (BS or BA in a relevant field). Certifications on Entra (Azure) or Microsoft related and server / network administration are a plus. |
|
|
Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation; resourcefulness and problem solving aptitude. |
|
|
Other Skills | 1.Must be able to work and travel independently and use general office equipment.
2.Excellent verbal and written communication skills.
3.One or more Microsoft Technical Certifications related to Windows or Network Administration. |
|
|
Physical Requirements | Must be able to move equipment as required to complete assigned installation and troubleshooting tasks. Lift weight 50 pounds regularly. |
|
|
Work Environment | Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include, having transportation to outside training courses, when required.
Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours. Remote work from hybrid a possibility |
|
