What are the responsibilities and job description for the Business IT Technician, Level 1 position at Triangle Business Systems Inc?
Company Overview:
TBS Technologies is a growing Managed Network Solutions company that delivers proactive IT support, network security, print services, document management and infrastructure solutions to a diverse range of clients. We pride ourselves on delivering excellent service, building strong client relationships, and fostering a supportive team environment.
Position Summary:
We are seeking a motivated, detail-oriented Level 1 Business IT Technician to join our team. This is a hands-on role ideal for someone who is eager to grow their IT skills in a fast-paced, client-focused environment. You will be responsible for monitoring critical systems, supporting client infrastructure, and assisting with the resolution of technical issues.
Key Responsibilities:
- Monitor network, computer, backup, and security dashboards for alerts and anomalies.
- Respond promptly to system alerts, escalating issues as necessary.
- Assist in setting up new client computers, including imaging, configuration, and deployment.
- Support network installations and assist with hardware setup (switches, firewalls, cabling, etc.).
- Troubleshoot and resolve client software, networking, and security-related issues.
- Document all work in ticketing and knowledge base systems.
- Work collaboratively with other technicians and escalate complex issues to senior staff.
- Support internal IT projects and assist with tasks assigned by team leadership.
- Provide excellent customer service and maintain clear, professional communication with clients.
Qualifications:
- Experience with networking, administration of operating systems (Windows, macOS), and security fundamentals.
- Strong interest in learning new technologies and gaining hands-on experience in IT support.
- Fluency with Microsoft 365, Google Workspace, antivirus software, remote desktop tools, and backup systems is a plus.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Valid driver’s license (required for onsite service).
Education & Experience:
- High school diploma or equivalent required; Associate’s degree or technical certification (e.g., CompTIA A , Network ) preferred.
- Internship or relevant experience in a help desk or IT support role is a plus but not required.
What We Offer:
- Opportunities for training, certification, and career advancement.
- Exposure to a wide range of IT systems and client environments.
- A supportive team and positive work culture.
- Access to company vehicles for onsite service calls.
- Competitive salary and benefits package.
Pay: $30,000.00 - $35,000.00 per year
Work Location: In person
Salary : $30,000 - $35,000