What are the responsibilities and job description for the Field Dispatcher position at Triad Machinery?
Position Overview
Triad Machinery is currently seeking a Field dispatch candidate to join our service team at our Portland, OR facility. This person will be responsible for the entire process of field service related jobs, field mechanics, and maintenance of field service trucks and tooling.
Key Responsibilities
1. Efficiently and effectively schedule field service repair jobs.
2. Open field service work orders.
3. Order parts for field service jobs. Track this inventory.
4. Communicate professionally and effectively with Customers and employees.
5. Ensure that field service trucks are in compliance and properly maintained.
We offer continued service training education to enhance knowledge and service capabilities, and remain current on new technologies.
Education
High School Diploma or GED
Some technical school training is preferred
Experience
Prefer 5 years of experience in diagnostic and repair work on heavy machinery.
Knowledge and Skills
Good working knowledge of equipment operations and mechanical functions required. Basic understanding of hydraulic, electrical, mechanical, and pneumatic systems. Must possess organizational skills and the ability to effectively organize a field service schedule and job book. Must also possess strong communication and interpersonal skills.
Abilities
Must be physically capable of lifting and safely climbing on heavy equipment. Must be able to read and interpret technical service information, manuals, bulletins, blue prints, and schematics. Must be highly motivated and able to perform well with little supervision. Must be customer service oriented and able to work productively with customers and employees.
** Triad Machinery does not accept unsolicited resumes or calls from third-party recruiters or employment agencies**
Triad Machinery is an Equal Opportunity Employer and encourages applications from all qualified candidates. EEO/AA Employer/Vet/Disabled
About Triad Machinery
For more than 30 years, Triad Machinery has been a Pacific Northwest leader in forestry, cranes, and construction equipment. From sales to service, parts to administration, our team members are the lifeblood of the Triad Machinery family. We offer competitive pay and extensive benefits for our employees, as well as an engaging, team-focused work experience.
Job Type: Full-time
Pay: $27.80 - $37.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- How many years of experience do you have working in the heavy equipment, construction equipment, or related service industry?
A: Less than 2 years
B: 2 to 4 years
C: 5 years
- How many years of experience do you have scheduling and dispatching field service technicians or coordinating service repair jobs?
A: None
B: Less than 2 years
C: 2 to 4 years
D: 5 years
- Do you have experience supervising, coordinating, or managing technicians or other employees in a fast-paced service environment?
A: Yes
B: No
If yes, briefly describe your experience.
- Do you have experience reading and interpreting technical service manuals, schematics, service bulletins, or equipment repair documentation?
A: Yes
B: No
If yes, briefly describe your experience.
- This position requires approximately 15% of the work to be performed in the shop and may require climbing in and out of heavy equipment, trucks, and man lifts. Are you able to perform these duties, with reasonable accommodation if needed?
A: Yes
B: No
Work Location: In person
Salary : $28 - $38