Manager of Application Engineering - Encompass

Position Overview

Triad Financial Services, Inc. is a leading provider of financial services and solutions, serving clients nationwide. Triad is looking for an experienced manager of Encompass Administrators to join the team responsible for the management of design, implementation, and success of our LOS - Encompass. This individual’s responsibilities include developing relationships with end users of Encompass & related third party integrations, managing work queues, contributing to technical discussions regarding process implementation, building resources to help end users self-service their needs, and more.

The ideal candidate is an energetic, highly skilled self-starter who thrives in a dynamic and fast-paced environment, and takes pride in ownership of their projects, can organize cross-departmental communication, and develop multi-option strategies for problem resolutions. This position requires understanding current state issues, documenting solution requirements, and executing configuration changes in Encompass. This is a hybrid/remote role that will report to the Sr. Director of Implementation and Delivery. Remote may be available for the right candidate.

Essential Functions

· Provide a customer-first service and leadership support mentality to our internal and external customers with innovative and creative solutions. 

· Participate in projects as a subject matter expert on business process, system configuration, and support strategy as assigned.

· Guide system architecture and effectively devise and communicate various options for solving complex issues and requests.

· Build relationships with team members and business stakeholders

· Identify, troubleshoot, and resolve mortgage technology systems and associated third-party vendor software problems encountered by system end-users, other vendors and technology teams.

· Collaborate with cross-application and cross-functional teams to analyze requirements, identify solutions, and implement them in the system.

· Coordinate timely reporting of bugs, outages, support questions, and enhancement requests to Mortgage Tech software vendors and communicate progress to end-users.

· Manage testing, UAT, and production environments and the changes across environments, supporting frequent migrations to Production.

· Support cross-team testing efforts to ensure solutions meet the needs of the business.

· Contribute to continuous improvement by helping to establish and following established standards, best practices, and policies.

· Remain abreast of current application releases, functionality, and other components and assist with various application related management tasks.

· Support implementation of new releases of the software, including impact analysis, regression testing, scheduling, and change management. Support change rollout to production, test, training, and development environments.

· Develop a solid understanding of business data and coordinate with business and technology data stakeholders.

· Support internally developed API integration, and other third-party integration with the LOS.

· Maintain the complete document library, build custom documents as needed, and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention.

· Ensure that team members continue to follow and enhance standards for testing, analysis and change management.

· Work with Vendors and service providers on integrations and troubleshooting.

· Manage the LOS engineering team, providing guidance, training, support and corrective action as needed.

**The above is not an all-inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities. Incumbent may be required to perform other additional duties as assigned.

Minimum Qualifications

· Minimum 3 years prior management experience leading a successful team of application engineers.

· Knowledge of mortgage loan origination lifecycle is required, including, but not limited to loan origination, processing, underwriting, closing, post-closing, secondary marketing, investor delivery, and servicing.

· Minimum 5 years of technical experience with Encompass LOS as an administrator.

· Prior Encompass TPO Portal Experience preferred.

· Encompass Next Generation platform experience preferred.

· Encompass Admin Certification (Issued by ICE) preferred.

· Excellent verbal, written, and presentation skills with all levels of the organization.

· A bachelor’s degree with an emphasis in computer science disciplines or equivalent experience.

Knowledge, Skills & Abilities

· Ability to multitask to manage multiple projects concurrently, shifting priorities as required to meet business requirements and deadlines with a diverse group of stakeholders, while maintaining poise and composure under pressure

· Demonstrated experience implementing complex solutions utilizing Encompass and its related applications and services.

· Ability to deal with a wide variety of end users and vendors. 

· Exceptional analytical and problem-solving skills.

· Self-motivated with the ability to work independently and lead a growing team.

· Excellent organizational and time management skills.

· Knowledge of Jira and Azure DevOps.

· Experience working with Scrum methodology.