Seeking Customer Focused Digital Banking Specialist II

Position Overview

The Digital Banking Specialist II supports the bank’s digital banking services, including online and mobile banking, bill pay, ACH, and Remote Deposit Capture systems. This mid-level, onsite role is designed to deliver dependable customer and internal support, address escalated digital banking concerns, and help ensure accurate and secure processing of electronic transactions.

Key responsibilities include handling escalations for bill pay, mobile deposit, and ACH setup; responding to standard questions on online banking, the mobile app, and account access; completing admin maintenance (password resets, unlock requests, contact updates); reviewing RDC and mobile deposits for accuracy; supporting business online banking entitlements/permissions; exception handling; basic troubleshooting for RDC machines and installing RDC software for existing business clients; assisting with risk escalations; and supporting peer training.

Qualifications:

- 2–5 years in banking or electronic banking operations

- High school diploma required; Bachelor’s degree/equivalent preferred

- Knowledge of Reg E, NACHA basics, and digital banking processes

- Strong customer service, discretion, and attention to detail

Apply to help customers and teammates bank confidently across every digital interaction.

Your Benefits Package

Medical, Dental, and Vision coverage; 401(k) with 401k Matck; Health Savings Account and Flexible Spending Account options; Paid Time Off; Equipment Stipend; Snack/Drink Room; 100% paid LIfe Insurance; Long-Term and Short-Term Disability; Tuition Reimbursement; Employee Discounts and Free Banking Products.

A Typical Workday

No two days are the same! As a Digital Banking Specialist II supporting the bank’s digital banking services, your day is structured and service-oriented. This role combines customer service, technology and problem-solving to support a seamless digital banking experience. This job requires you to prioritize items by customer impact and operational deadlines. You balance timely follow-up with careful system work, assisting customers and employees with online and mobile banking, troubleshooting account access and digital service issues, maintaining user profiles and digital banking systems, and partnering with internal teams to enhance digital products and services. The ideal candidate enjoys helping others, is detailed oriented, tech-savvy and thrives in a fast paced environment focused on delivering exceptional customer experiences. Before the day ends, you reconcile open items and schedule any promised callbacks.

In connection with your application for employment with Triad Bank, we may verify information concerning your education, previous employment, character, criminal history, general reputation, personal characteristics, and mode of living. This verification may include a consumer report about you compiling such information. In addition, an investigative report may be conducted through personal interviews with previous employers, references or other individuals as part of the process of considering your candidacy as an employee.

In the event that information from the report is utilized in whole or in part in making an adverse decision with regard to your potential employment with Triad Bank, before making the adverse decision, we will provide you with a copy of the consumer report and a description in writing of your rights under the federal Fair Credit Reporting Act.

The Fair Credit Reporting Act gives you specific rights in dealing with consumer reporting agencies. You will be given a summary of these rights together with this document. Upon your written request (made within a reasonable period of time), you have the right to complete and accurate disclosure of the nature and scope of any investigative report requested.