Medical Assistant (Apprenticeship)

Position Summary:

The Medical Assistant Apprentice is enrolled in an apprenticeship program that will prepare them to become a Certified Medical Assistant. Apprentices are expected to work full-time in the clinic and log 2000 on-the-job (OTJ) training hours over a 12-month period. All clinical skills are taught hands on under the guidance of a 1:1 coach. Apprentices also complete 200 hours of online didactic training that may include online instruction, educational readings, videos, quizzes, projects and more. The online component is completed typically in the evenings and/or on weekends.

Essential Functions:

Site Operations:

• Greets variety of patients and escorts to the exam room; informs patient of time delays throughout visit.
• Prepares patients for provider, anticipates needs of provider to maintain efficient patient flow.
• Performs vital signs and other patient procedures, exams, patient education, etc.
• Accurately document all aspects of patient encounters.
• Perform phlebotomy and laboratory procedures as directed by the provider.
• Perform and document injections and immunizations.
• Ensure exam rooms are clean, stocked, and ready for patients.
• Clean, prepare and sterilize instruments.
• Obtain prescription refills under the direction and authorization of the provider.
• Manage internal and external referrals and required documentation.
• Observe and follow required safety protocols, including handling and disposal of sharps, use of personal protective equipment, exposure to blood borne pathogens, and general safety of employees and patients.
• Answer telephones, schedule patients, and support care team members.
• Navigate care throughout the encounter process.
• Protect patient privacy and always comply with HIPAA regulations.
• Participate in quality improvement activities.
• Other duties as assigned.

Preparation and Training:

Skills: Excellent customer service, oral and written communication skills required. Compassion for patients required. Must be able to work well in a team environment. Ability to multi-task in a fast-paced work environment, with ability to anticipate future needs. Basic computer user skills required.

Experience:

High school diploma or equivalent required. Enrollment with a participating Federally Qualified Health Center in the Medical Assistance Apprenticeship Initiative sponsored by the North Carolina Community Health Center Association.