What are the responsibilities and job description for the Head Start - RV - RFA II/Center Support Assistant position at Tri-Valley Opportunity Council, Inc.?
Recruiter and Family Advocate
SUMMARY OF PRIMARY FUNCTION:
The Recruiter & Family Advocate, at the local level, serves as the program’s main recruiter, child and family advocate, as well as the primary liaison between families, the community and other service agencies. The Recruiter & Family Advocate assists in assuring program goals are met, and practices comply with Head Start Performance Standards and other program components.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Identification and Recruitment
1. Identifies, recruits, determines eligibility, and enrolls eligible children/families in comprehensive child/family programs including Head Start and Early Head Start.
2. Determines family eligibility based on an interview with the head of household or parent/guardian.
3. Requests, completes and records accurate information on all documentation necessary to certify eligibility.
4. Obtains parent/guardian signature for all eligible families and/or individuals.
5. Informs potential families about the educational, health, nutritional, and social benefits of the program to help facilitate enrollment.
6. Communicates program services and qualifications with public and private community agencies to facilitate identification and make connections with potential eligible children and families.
7. Contacts potential employers (growers-farmers, nurseries, contractors, Human Resources/Personnel Managers, etc.) in order to provide leads regarding eligible children and families.
Family Advocacy
1. Provides appropriate translation/interpretation necessary for effective communication.
2. Acts as a direct communication link between the program and families.
3. Prioritizes relationship building with both mothers, fathers and/or guardians as applicable to develop ongoing relationships.
4. In partnership with families, develops and supports plans that describe families’ strengths, resources, and needed services.
5. Connects families with opportunities that support safety, financial literacy, health, and family wellness.
6. Links parents to training that contributes to self-sufficiency and to reaching goals around their education and/or career training.
7. Educates families about their vital role in their children’s health, development and learning.
8. Supports health staff as necessary to help parents advocate for their child’s health and needs.
9. Offers learning materials to families that are culturally and linguistically appropriate for children and parents that reflect families’ cultures, encourages family members to visit, observe, and volunteer in the program.
10. Provides families with appropriate information, training and connections to future early care and educational settings such as kindergarten, to help facilitate the transition process for parents and children.
11. Educates parents on Policy Council and other available committee or community opportunities that will promote parent leadership and advocacy.
12. Assists in the planning and implementation of local parent meetings and activities which include attendance at meetings, notification to parents, and encouraging parent participation.
13. Includes parents as active participants in groups and training so they can share skills, culture and talents.
14. Supports parents as they engage in volunteering, collaborating with the community, and other ways of contributing to program activities and the larger community.
15. Becomes family’s liaison to program and community services as appropriate. This could include joint visits with professionals in health, mental health, child development, and child welfare as indicated to address specific issues or family needs.
16. Follows up on the effectiveness of family referrals to community resources.
17. Ensures that pertinent knowledge about families is appropriately shared with colleagues and professionals in a way that assures confidentiality and increases service coordination.
18. Performs effective data entry to ensure accurate tracking of individual family and program progress.
19. Distributes evaluations and feedback suggestion forms during workshops, meetings and other activities for parents and families. Uses data results to make quality improvements in these areas for the benefit of parents and expectant families.
20. Collects, enters, and monitors necessary data in online database, ensuring data is current, complete, and accurate.
21. Provides information to parents about the various program services and activities.
22. Works alongside the nutrition, health and educational team members to identify and support specific child and family needs, ensuring to prioritize education to parents regarding attendance.
23. Stays informed of family patterns, needs and issues while identifying and proposing changes to services to meet family needs. When needs and/or issues are identified, information is communicated to the Eligibility Specialist for further conversation.
Community Partnership
1. Proactively establishes contacts and connections with public and private community agencies to facilitate effective communication and relationship building.
2. Enhances family and community awareness of the program through word of mouth and community presence while building relationships with local partners.
3. Contacts local community agencies/programs and creates relationships to allow the opportunity for recruitment of children/families on their premises.
4. Serves as the primary liaison between families, the community, other service agencies and the center.
5. Develops/updates community resource directory to provide for families.
Safety
1. Have or obtain within 90 days of hire a First Aid and CPR Certification as well as maintain the certification during employment.
MINIMUM REQUIREMENTS
1. High School Diploma or GED equivalent
2. Meet language communication requirements by Head Start program:
5. Comfortable working with computers, willing and able to learn program specific systems as needed for position.
6. Reliable transportation to meet the needs of the position.
7. Proof of valid driver’s license and current/adequate vehicle insurance coverage.
8. Ability and willingness to work a schedule necessary to meet identification, recruitment, and family needs, including evenings and weekends.
PAY IS DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE.
Center Support Assistant
SUMMARY OF PRIMARY FUNCTION
The Center Support Assistant assists the Center Manager in daily operations by completing a variety of tasks and responsibilities based on center needs, and at the discretion of the Center Manager. The Center Support Assistant reviews family information and verifies documents to certify eligibility, assists in proper selection and enrollment, maintains child attendance records, inputs data into data systems, and completes related reports. Other responsibilities include but are not limited to: bills and coding, inventory, food service report, shopping, in-kind, and supporting classrooms as needed. Helps recruit potential parents by providing information to them about the various program services and benefits offered to enrolled children and families.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Eligibility
1. Assures that application/eligibility forms, and verifying documents are complete, accurate and appropriate.
2. Verifies family eligibility criteria for one or more of the program’s funding sources.
3. Compiles data from database on family eligibility to assist in selection priorities.
4. Maintains an up-to-date database, and assists the Center Manager in completing selections for enrollment.
Data Entry and Reporting
1. Assures quality of data entered into the program database by running periodic checks for accuracy.
2. Assists other center staff in ensuring data is entered into the program database.
3. Maintains, enters, and transfers program enrollment data efficiently.
4. Compiles program data as requested, and assists in developing reports designed to meet program needs.
5. Maintains current records on child enrollment, daily attendance, In-Kind and meal counts.
6. Assures that individual child and family enrollment records are entered into the data entry systems, and copies made as needed.
Center Support
1. Assists in the development and distribution of center information including newsletters, flyers, required postings, and notices to parents, meeting minutes, etc.
2. Facilitates telephone communication between center staff, families, and the public.
3. Communicates on a regular basis with supervisor and center staff.
4. Assist in classroom support as directed by Center Manager and/or Curriculum Coordinator.
5. Assists Center Manager in shopping and ordering of center supplies.
6. Assists Center Manager in completing center contracts and collects all required documentation to support accurate recordkeeping.
7. Maintains inventory of supplies and materials. Ensures inventory is entered into data base.
8. Assists in documenting purchases, payment processing, and maintaining current record of accounts.
9. Assists in providing supplies and materials to staff in a timely manner.
10. Assists with gathering and documenting community assessment information.
11. Assists Center Manager in ensuring that all Tri-Valley buses are scheduled for DOT inspections and are properly prepared for the inspection process.
12. Assist Center Manager in scheduling preventative maintenance and oil changes for all Tri-Valley-owned buses.
13. Assist Center Manager in maintaining and updating the car seat inventory, ensuring all car seats are current and not expired.
14. Assist Center Manager in preparing Bus Route Information forms, including detailed routes and designated pick-up points.
15. Assist Center Manager with the Developing and maintenance of the Bus Passenger Attendance Lists.
Safety
1. Have or obtain within 90 days of hire a First Aid and CPR Certification as well as maintain the certification during employment.
MINIMUM REQUIREMENTS
1. Must be at least 18 years of age; or have a high school diploma or GED, and be turning 18 by the end of August of the current year.
2. Excellent communication skills, verbal and in writing.
3. Experience collecting, recording, and maintaining data.
4. Comfortable working with computers, willing and able to learn program specific systems.
5. General knowledge of office equipment including copiers, scanners, and telephone systems.
Tri-Valley is a non-profit community action agency. We believe in the value of all human beings. It is that belief that drives our efforts to identify needs, seek resources and provide opportunities for people to thrive.
Our work is committed to strengthening our communities so that its citizens have better places to live, work, worship and enjoy.
The mission of Tri-Valley Opportunity Council, Inc. is to provide opportunities to improve the quality of life for people and communities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 218-281-0536 or hr@tvoc.org.
Application Deadline: 7/27/2026
Employee Type: 12 Month
Hours per Week: 40
Benefits: 401K/Roth, PTO Accrual, Paid Holidays, ESST, and Employer Paid Life/LTD, Optional benefits such as Health, Dental, Vision, HSA, FSA, Aflac/Colonial Life and Short-Term Disability
If any questions about the position, please contact: Michelle Mahowald, michelle.mahowald@tvoc.org
SUMMARY OF PRIMARY FUNCTION:
The Recruiter & Family Advocate, at the local level, serves as the program’s main recruiter, child and family advocate, as well as the primary liaison between families, the community and other service agencies. The Recruiter & Family Advocate assists in assuring program goals are met, and practices comply with Head Start Performance Standards and other program components.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Identification and Recruitment
1. Identifies, recruits, determines eligibility, and enrolls eligible children/families in comprehensive child/family programs including Head Start and Early Head Start.
2. Determines family eligibility based on an interview with the head of household or parent/guardian.
3. Requests, completes and records accurate information on all documentation necessary to certify eligibility.
4. Obtains parent/guardian signature for all eligible families and/or individuals.
5. Informs potential families about the educational, health, nutritional, and social benefits of the program to help facilitate enrollment.
6. Communicates program services and qualifications with public and private community agencies to facilitate identification and make connections with potential eligible children and families.
7. Contacts potential employers (growers-farmers, nurseries, contractors, Human Resources/Personnel Managers, etc.) in order to provide leads regarding eligible children and families.
Family Advocacy
1. Provides appropriate translation/interpretation necessary for effective communication.
2. Acts as a direct communication link between the program and families.
3. Prioritizes relationship building with both mothers, fathers and/or guardians as applicable to develop ongoing relationships.
4. In partnership with families, develops and supports plans that describe families’ strengths, resources, and needed services.
5. Connects families with opportunities that support safety, financial literacy, health, and family wellness.
6. Links parents to training that contributes to self-sufficiency and to reaching goals around their education and/or career training.
7. Educates families about their vital role in their children’s health, development and learning.
8. Supports health staff as necessary to help parents advocate for their child’s health and needs.
9. Offers learning materials to families that are culturally and linguistically appropriate for children and parents that reflect families’ cultures, encourages family members to visit, observe, and volunteer in the program.
10. Provides families with appropriate information, training and connections to future early care and educational settings such as kindergarten, to help facilitate the transition process for parents and children.
11. Educates parents on Policy Council and other available committee or community opportunities that will promote parent leadership and advocacy.
12. Assists in the planning and implementation of local parent meetings and activities which include attendance at meetings, notification to parents, and encouraging parent participation.
13. Includes parents as active participants in groups and training so they can share skills, culture and talents.
14. Supports parents as they engage in volunteering, collaborating with the community, and other ways of contributing to program activities and the larger community.
15. Becomes family’s liaison to program and community services as appropriate. This could include joint visits with professionals in health, mental health, child development, and child welfare as indicated to address specific issues or family needs.
16. Follows up on the effectiveness of family referrals to community resources.
17. Ensures that pertinent knowledge about families is appropriately shared with colleagues and professionals in a way that assures confidentiality and increases service coordination.
18. Performs effective data entry to ensure accurate tracking of individual family and program progress.
19. Distributes evaluations and feedback suggestion forms during workshops, meetings and other activities for parents and families. Uses data results to make quality improvements in these areas for the benefit of parents and expectant families.
20. Collects, enters, and monitors necessary data in online database, ensuring data is current, complete, and accurate.
21. Provides information to parents about the various program services and activities.
22. Works alongside the nutrition, health and educational team members to identify and support specific child and family needs, ensuring to prioritize education to parents regarding attendance.
23. Stays informed of family patterns, needs and issues while identifying and proposing changes to services to meet family needs. When needs and/or issues are identified, information is communicated to the Eligibility Specialist for further conversation.
Community Partnership
1. Proactively establishes contacts and connections with public and private community agencies to facilitate effective communication and relationship building.
2. Enhances family and community awareness of the program through word of mouth and community presence while building relationships with local partners.
3. Contacts local community agencies/programs and creates relationships to allow the opportunity for recruitment of children/families on their premises.
4. Serves as the primary liaison between families, the community, other service agencies and the center.
5. Develops/updates community resource directory to provide for families.
Safety
1. Have or obtain within 90 days of hire a First Aid and CPR Certification as well as maintain the certification during employment.
MINIMUM REQUIREMENTS
1. High School Diploma or GED equivalent
2. Meet language communication requirements by Head Start program:
- Region XII Program: Ability to communicate fluently in English and Spanish or other language identified by program need, verbally and in writing; must pass bilingual test.
- Excellent interpersonal and communication skills.
- Region V Program: Strongly preferred but not required the ability to communicate fluently in English and Spanish or other language identified by program need, verbally and in writing.
- Excellent interpersonal and communication skills.
- Recruiter & Family Advocate I: Ability to obtain, within 18 months of hire or placement in position, a credential or certification in social work, human services, family services, counseling, or related field. Family Service Credential coursework will be provided.
- Recruiter & Family Advocate II: Family Service Credential Certificate or credential or certification in social work, human services, family services, counseling, or related field
5. Comfortable working with computers, willing and able to learn program specific systems as needed for position.
6. Reliable transportation to meet the needs of the position.
7. Proof of valid driver’s license and current/adequate vehicle insurance coverage.
8. Ability and willingness to work a schedule necessary to meet identification, recruitment, and family needs, including evenings and weekends.
PAY IS DEPENDENT UPON QUALIFICATIONS AND EXPERIENCE.
Center Support Assistant
SUMMARY OF PRIMARY FUNCTION
The Center Support Assistant assists the Center Manager in daily operations by completing a variety of tasks and responsibilities based on center needs, and at the discretion of the Center Manager. The Center Support Assistant reviews family information and verifies documents to certify eligibility, assists in proper selection and enrollment, maintains child attendance records, inputs data into data systems, and completes related reports. Other responsibilities include but are not limited to: bills and coding, inventory, food service report, shopping, in-kind, and supporting classrooms as needed. Helps recruit potential parents by providing information to them about the various program services and benefits offered to enrolled children and families.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Eligibility
1. Assures that application/eligibility forms, and verifying documents are complete, accurate and appropriate.
2. Verifies family eligibility criteria for one or more of the program’s funding sources.
3. Compiles data from database on family eligibility to assist in selection priorities.
4. Maintains an up-to-date database, and assists the Center Manager in completing selections for enrollment.
Data Entry and Reporting
1. Assures quality of data entered into the program database by running periodic checks for accuracy.
2. Assists other center staff in ensuring data is entered into the program database.
3. Maintains, enters, and transfers program enrollment data efficiently.
4. Compiles program data as requested, and assists in developing reports designed to meet program needs.
5. Maintains current records on child enrollment, daily attendance, In-Kind and meal counts.
6. Assures that individual child and family enrollment records are entered into the data entry systems, and copies made as needed.
Center Support
1. Assists in the development and distribution of center information including newsletters, flyers, required postings, and notices to parents, meeting minutes, etc.
2. Facilitates telephone communication between center staff, families, and the public.
3. Communicates on a regular basis with supervisor and center staff.
4. Assist in classroom support as directed by Center Manager and/or Curriculum Coordinator.
5. Assists Center Manager in shopping and ordering of center supplies.
6. Assists Center Manager in completing center contracts and collects all required documentation to support accurate recordkeeping.
7. Maintains inventory of supplies and materials. Ensures inventory is entered into data base.
8. Assists in documenting purchases, payment processing, and maintaining current record of accounts.
9. Assists in providing supplies and materials to staff in a timely manner.
10. Assists with gathering and documenting community assessment information.
11. Assists Center Manager in ensuring that all Tri-Valley buses are scheduled for DOT inspections and are properly prepared for the inspection process.
12. Assist Center Manager in scheduling preventative maintenance and oil changes for all Tri-Valley-owned buses.
13. Assist Center Manager in maintaining and updating the car seat inventory, ensuring all car seats are current and not expired.
14. Assist Center Manager in preparing Bus Route Information forms, including detailed routes and designated pick-up points.
15. Assist Center Manager with the Developing and maintenance of the Bus Passenger Attendance Lists.
Safety
1. Have or obtain within 90 days of hire a First Aid and CPR Certification as well as maintain the certification during employment.
MINIMUM REQUIREMENTS
1. Must be at least 18 years of age; or have a high school diploma or GED, and be turning 18 by the end of August of the current year.
2. Excellent communication skills, verbal and in writing.
3. Experience collecting, recording, and maintaining data.
4. Comfortable working with computers, willing and able to learn program specific systems.
5. General knowledge of office equipment including copiers, scanners, and telephone systems.
Tri-Valley is a non-profit community action agency. We believe in the value of all human beings. It is that belief that drives our efforts to identify needs, seek resources and provide opportunities for people to thrive.
Our work is committed to strengthening our communities so that its citizens have better places to live, work, worship and enjoy.
The mission of Tri-Valley Opportunity Council, Inc. is to provide opportunities to improve the quality of life for people and communities.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 218-281-0536 or hr@tvoc.org.
Application Deadline: 7/27/2026
Employee Type: 12 Month
Hours per Week: 40
Benefits: 401K/Roth, PTO Accrual, Paid Holidays, ESST, and Employer Paid Life/LTD, Optional benefits such as Health, Dental, Vision, HSA, FSA, Aflac/Colonial Life and Short-Term Disability
If any questions about the position, please contact: Michelle Mahowald, michelle.mahowald@tvoc.org
Salary : $19 - $21