Greeter Desk & Registration Rep

Non-Exempt, FT Position

Greet all patients coming into the hospital. Helps to direct patients to where they need to go. Serves as a back up for for Registration when needed, Verifies correct patient and insurance information on file and obtains demographic, financial, pre-certification or authorization information. Answers the telephone and acts as information source for visitors.

Essential Functions:

• Cooperation
  • Ensures all individuals adhere to personal protective equipment protocols when entering facility.
• Attention to Detail
  • Greets each guest to the facility.
  • Provides mask/face covering if needed.
  • Performs screening according to CDC guidelines and facility protocol including measurement of temperature as well as review of a short screening survey.
  • Follows facility policy for denial of admittance to the facility.
  • Follows and directs visitor based on policies and protocols.
  • Ensures the station is adequately sanitized and stocked.
  • Registers all hospital patients in the following manner:
    • Obtains complete and accurate information
    • Makes copies of insurance & ID cards
    • Ensure orders are available.
    • Collects co-pay
• Dependability
  • Regular and Reliable Attendance.
• • Concern for Others
    • Greet persons entering establishment, determine nature and purpose of visit, direct or escort them to specific location.
    • Maintains awareness of entrances keeping in mind customer safety issues.
• Compliance
  • Promotes and adheres to the provisions of the compliance program.
  • Communicates the mission, ethics and goals of the facility.
  • Complies with all organizational policies regarding ethical business practices.
  • Promotes and adheres to the TVHS core values and Standards of Behavior.

Education and Experience:

• High School/G.E.D
• Previous clerical experience preferred