What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Tri-Valley Collective?
We are hiring a Customer Service Representative (Entry Level) to support in-person customer interactions and help ensure a smooth, positive experience for individuals engaging with our services.
This role is centered around communication, support, and creating a welcoming environment. You will be part of a team that works directly with the public in structured, face-to-face settings.
No prior experience is required—training is provided.
What You’ll Be Doing- Serve as a first point of contact for customers in person
- Provide clear, helpful responses to general questions and requests
- Support individuals as they navigate services or available resources
- Maintain a professional and approachable presence throughout the day
- Assist with keeping service areas organized and running efficiently
- Work alongside teammates to support daily flow and customer needs
- Share observations or customer feedback with leadership when appropriate
- Follow established guidelines to ensure consistency in service
- Strong communication skills and comfort speaking with people face-to-face
- Friendly, professional, and dependable attitude
- Ability to stay organized in active, fast-moving environments
- Team-oriented mindset with a willingness to learn
- Reliability and consistency in attendance and performance
Helpful but not required:
- Experience in retail, hospitality, food service, or other customer-facing roles
- Interest in customer experience, communications, or service-based work
- Paid training and onboarding support
- Hands-on experience in customer service and public interaction
- Ongoing coaching and skill development
- Opportunities for advancement into senior team or leadership roles
- Supportive, team-based work environment
Salary : $50,000 - $75,000