Client Success Manager

Are you a client services/client success professional looking to take your career to the next level to a managerial-level role with a leading telecom equipment provider? This is a high visibility role where you can make an immediate impact, all while earning competitive compensation, an unbeatable benefits package, and enjoying a company culture where our people are truly valued and celebrated.

Make your mark with a company that values you, invests in your future, and is constantly growing!

Tri Tower Telecom is searching for a Client Success Manager to join their team in Rochester, NY.

If you have at least 5 years of client services/client success or account management experience, with a great personality and good organizational skills, Tri Tower Telecom wants to hear from you!

This is a key role where you will help organizations manage retired network equipment responsibly by recovering value, extending equipment life cycles, reducing waste, and supporting a more sustainable circular economy. This role is focused on maintaining strong client and partner relationships, supporting communication, coordinating internal follow-up, and ensuring partners receive a consistent, high-quality experience.

Why you should join the Tri Tower Telecom team:

• Strong Compensation: Base starts between $70,000 - $90,000/yr, based on your experience and background, plus additional bonus incentives.
• Great Benefits Package: Employee medical plan and dental plan, 401k match, and company-paid life insurance.
• Career Advancement: Tri Tower Telecom believes in promoting from within and is always looking for key, hardworking players to move into higher level roles.
• NEAD's Environmental Impact: Tri Tower’s NEAD (Network Equipment Asset Disposition) program helps organizations manage their retired network equipment responsibly, helping their clients to recoup assets as well as extend equipment lifecycles. Feel good knowing the work you’re doing every day is directly contributing to keeping product out of landfills!
• Job Security and Stability: Join a team where almost everyone has been with the company for 5 years or more.
• Generous Time Off including vacation, sickness, and holiday.
• Great Work-Life Balance: Utilize some flexibility with your schedule to better work for your life!
• Fun Culture: You would have the opportunity to enjoy activities such as ping pong and video games while in the office!

About the Company: Tri Tower Telecom is a technology focused, fast-growing corporation that acquires and sells new and used Network Hardware. We are driven by our CORE values: Integrity, Quality and Reliability, and we continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. Utilizing our growing base of consignment partners, we help customers access the inventory they need as well as profit from the items they have decommissioned. On all Tri Tower equipment, we provide a multi-touchpoint certification process and guarantee hardware performance under our Lifetime Warranty.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.