What are the responsibilities and job description for the Field Services Engineer position at Tri-Tech CNC Inc.?
Company Description
Tri-Tech CNC Inc. specializes in CNC repair services across Northern Illinois and Northwest Indiana. We are known for providing prompt and reliable assistance, with an average lead time of just 24 hours. Our dedicated team is committed to minimizing downtime and maximizing efficiency for our clients. Customers trust us to deliver high-quality service and expert solutions to their CNC equipment needs.
Role Description
This is a full-time on-site position for a Field Services Engineer based in Schaumburg, IL. The individual in this role will perform diagnostic evaluations, troubleshoot and repair CNC machinery, conduct preventive maintenance, and provide technical support to ensure equipment operates efficiently. The role also involves building strong relationships with customers by delivering exceptional customer service and addressing their technical inquiries effectively.
Qualifications
Tri-Tech CNC Inc. specializes in CNC repair services across Northern Illinois and Northwest Indiana. We are known for providing prompt and reliable assistance, with an average lead time of just 24 hours. Our dedicated team is committed to minimizing downtime and maximizing efficiency for our clients. Customers trust us to deliver high-quality service and expert solutions to their CNC equipment needs.
Role Description
This is a full-time on-site position for a Field Services Engineer based in Schaumburg, IL. The individual in this role will perform diagnostic evaluations, troubleshoot and repair CNC machinery, conduct preventive maintenance, and provide technical support to ensure equipment operates efficiently. The role also involves building strong relationships with customers by delivering exceptional customer service and addressing their technical inquiries effectively.
Qualifications
- Proficiency in Field Service and Troubleshooting CNC equipment, with the ability to diagnose and repair mechanical and electronic issues
- Strong Technical Support and Preventive Maintenance capabilities to ensure long-term reliability of machinery
- Excellent Customer Service skills, including effective communication and the ability to maintain strong client relationships
- Ability to work independently and travel as required to provide on-site support
- Prior experience with CNC equipment or a technical background in mechanical or electrical engineering is a plus