What are the responsibilities and job description for the IT Support Specialist (Desktop Support) position at Tri Supply Inc?
Overview
We are seeking an IT Support Specialist (Desktop Support) to join our on‑site IT team in Temple, TX. This role is focused on providing hands‑on desktop support and fast incident response for employees at our Temple office, while also delivering remote IT support to users at other locations.
This is an excellent opportunity for someone early in their IT career who enjoys helping people, troubleshooting technical issues, and working in a collaborative, in‑office environment.
Key Responsibilities
- Provide day‑to‑day desktop and end‑user support for on‑site employees in Temple, TX
- Respond to and resolve IT incidents and service requests via ticketing system, phone, and in person
- Deliver remote technical support to employees at other company locations
- Troubleshoot and support:
- Windows PCs and laptops
- Desktop and laptop hardware
- Printers and peripherals
- Mobile devices (cell phones)
- Assist with user account tasks such as password resets and basic access issues
- Set up, image, and deploy new laptops and desktops for new hires and replacements
- Escalate complex issues to senior IT staff or other teams as appropriate
- Document resolutions and procedures to help improve team knowledge and support efficiency
- Maintain a high level of customer service and professionalism when supporting users
Required Qualifications
- Basic experience supporting Windows‑based PCs and laptops (professional, academic, or home lab experience acceptable)
- Familiarity with common IT hardware (desktops, laptops, printers, monitors, mobile devices)
- Strong troubleshooting and problem‑solving skills
- Good communication skills and a customer‑service mindset
- Ability to work on‑site in the Temple, TX office during standard business hours
- Willingness to learn and grow in an IT support role
Preferred / Bonus Qualifications
- Exposure to or basic knowledge of Windows Active Directory (user accounts, password resets, group membership)
- Experience with ticketing systems or IT service management tools
- Prior help desk or desktop support experience (internships count)
- Basic understanding of networking concepts (Wi‑Fi, VPN, connectivity issues)
Benefits:
- Competitive pay based on experience and relevant qualifications
- Opportunities for professional development and growth within the company
- Paid Time Off
- Extensive Medical insurance options
- 2 Dental insurance options
- Vision insurance
- No cost Short-Term Disability
- Low cost Long-Term Disability
- No cost Basic Life and AD&D
- Tax-advantaged health and dependent care expense
- Retirement Plan
- and more!
About us:
At Tri-Supply, we’ve been a trusted name in the building industry since 1958. As an agile, innovative, and always-growing company, we’ve built our reputation on delivering quality products and exceptional customer service. We believe in shaping leaders within our industry and creating opportunities for our team members to grow right along with us.
If you’re looking for a rewarding, long-term career with a stable, family-oriented company that values hard work, initiative, and teamwork — we’d love to meet you.
Join us and be part of a company where your contributions matter, and your growth is part of our success story.
This Company provides equal opportunity to all qualified persons without regard to race, color, creed, sex, gender, age, religion, national origin, familial status, marital status, sexual orientation, gender identity, genetic information, veteran status, disability, or any other legally protected classification under federal or state statutes or local ordinances. This Company complies with the Americans with Disabilities Act. In that regard, please inform us if any accommodation is needed for the application process.
Salary : $22