What are the responsibilities and job description for the Membership Administrator position at Tri-State Water, Power & Air?
NOW HIRING: Membership Administrator
Full-Time |Cape Girardeau, MO (100% ONSITE)
Summary
We are seeking a detail-oriented, customer-focused Membership Administrator oversee the growth, retention, and overall success of our residential Service Membership Program. This position is responsible for managing the membership lifecycle, developing marketing initiatives, supporting membership sales efforts, and ensuring an exceptional customer experience.
Compensation & Benefits
- $45,000–$70,000 annually, based on experience and performance
- Hourly pay plus performance-based bonuses tied to Membership KPI goals
- Paid Time Off and Holidays
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Ongoing training and career advancement opportunities
Essential Responsibilities
- Grow and manage the Service Membership Program through acquisition, retention, and renewal initiatives.
- Develop and oversee membership marketing campaigns and promotional efforts.
- Manage new member enrollment, onboarding, and membership records.
- Serve as the primary point of contact for member questions and support.
- Create and execute member retention and win-back campaigns.
- Track and report membership KPIs, enrollment trends, and retention metrics.
- Maintain accurate records within the CRM and membership management software.
- Train and support all teams on membership benefits and sales initiatives.
- Collaborate with Marketing, Customer Service, Dispatch, and Operations to improve the member experience.
- Resolve membership-related issues professionally and efficiently.
- Perform other duties as assigned.
Qualifications
- Service Titan experience strongly preferred.
- 2 years of experience in membership management, customer success, marketing, sales, or a related field preferred.
- Advanced Microsoft Excel skills with the ability to analyze and report data.
- Experience managing marketing campaigns and driving customer engagement is a plus.
- Strong communication, organization, and customer service skills.
- Ability to train and motivate others while managing multiple priorities in a fast-paced environment.
- Home services industry experience is a plus.
Tri-State Water, Power, & Air is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including criminal background.
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Salary : $45,000 - $70,000