Front Desk Receptionist

Job Overview

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our organization. Our Receptionist’s duties include offering administrative support across the organization. You will welcome patients and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes patients and family members positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome patients as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable
• Schedule patient appointments
• Verify and accurately update necessary patient information into computer system
• Maintain strictest patient confidentiality
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Prepare charts
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Experience

• Previous office experience in a front desk or administrative role is required, ideally within a healthcare or professional services setting such as dental or medical reception.
• Demonstrated proficiency in computer literacy including data entry, word processing, spreadsheets, and productivity software like Microsoft Office and Google Workspace.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Excellent phone communication skills with knowledge of multi-line phone systems and phone etiquette.
• Bilingual abilities are highly desirable to effectively communicate with diverse client populations.
• Experience with bookkeeping or financial record-keeping using QuickBooks is a plus.
• Familiarity with clerical tasks such as filing, proofreading, calendar management, and document preparation is essential.
• Prior experience in customer service roles emphasizing client communication and support will be advantageous.

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to remain composed under pressure
• Customer service attitude
• High school degree

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person