Inside Sales / Customer Service Representative

About Us

Tri-State Metals is a trusted leader in the metal products industry, providing high-quality materials, cutting services, and powder coating solutions to clients across the industrial, construction, and manufacturing sectors. With over 30 years of experience, we’ve earned a reputation for precision, reliability, and exceptional customer service.

Our commitment to innovation and efficiency has made us the go-to partner for builders, engineers, fabricators, and craftsmen throughout Northwest Alabama, Southern Tennessee, and Northeast Mississippi. As we continue to expand, we are seeking a skilled and motivated Office Manager to join our team.

About the Role

We are looking for a highly motivated and detail-oriented Inside Sales Representative to join our growing team. This role is critical in ensuring excellent customer experiences, efficient order processing, and proactive sales outreach. You will be the voice of our company for many customers—helping them place orders, resolve issues, and discover new opportunities to do business with us.

The ideal candidate is a strong communicator, highly organized, and enthusiastic about building and maintaining strong customer and vendor relationships. If you enjoy working in a fast-paced environment, solving problems, and driving sales growth, this is a great opportunity to develop your career.

Key Responsibilities

Customer Interaction & Support

• Answer and respond to incoming customer phone calls in a professional, courteous, and timely manner.
• Provide knowledgeable assistance, address concerns, and deliver a positive customer experience with every interaction.
• Accurately process and place customer orders while ensuring all details are recorded in company systems.
• Handle miscellaneous customer requests and inquiries, providing clear communication and follow-up to ensure satisfaction.

Vendor Relations

• Serve as a point of contact for vendors, handling inquiries, coordinating order details, and resolving issues as they arise.
• Maintain strong vendor relationships to ensure reliable product availability and smooth fulfillment.

Sales & Lead Generation

• Proactively reach out to customers to generate leads, upsell products, and strengthen long-term client relationships.
• Follow up on past orders and identify opportunities for additional sales.
• Assist with outbound campaigns designed to expand our customer base and increase sales revenue.

Collaboration & Administration

• Work closely with internal teams—including operations, logistics, and management—to ensure seamless order fulfillment and customer satisfaction.
• Maintain accurate records of customer communications, transactions, and feedback within the company CRM or order management system.
• Assist with reporting on sales activity, pipeline progress, and customer trends.
• Identify opportunities to improve processes and contribute ideas that enhance efficiency and customer experience.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field (required).
• 1–3 years of experience in inside sales, customer service, or a related field preferred.
• Strong verbal and written communication skills, with the ability to engage confidently and professionally with customers and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or order-entry systems.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Self-motivated, goal-oriented, and capable of working both independently and as part of a team.
• Strong problem-solving skills with a proactive approach to resolving customer or vendor issues.

What We Offer

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package
• Opportunities for career advancement and professional development.
• A supportive team culture that values initiative, collaboration, and innovation.

Job Type: Full-time