What are the responsibilities and job description for the Service & Rental Coordinator position at Tri-State Bobcat?
Compensation: $23-$29 per hour | Overtime after 40 hours
Location: Hudson WI | Regular travel to St. Croix Falls, WI as needed for vacation and business coverage
Schedule: Full Time | Monday - Friday 7:30 am - 5:00 pm | Rotating Saturdays, 8:00 am - 12:00 pm
Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location-and we're adding to our team! As part of this growth, we are seeking a Service & Rental Coordinator to support our increasing customer demand and evolving operations.
In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both our customers and internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.
Essential Functions:
Service Responsibilities:
- Assist customers with equipment issues and provide repair estimates
- Create, schedule, and manage service work orders
- Communicate with technicians and provide customers with status updates
- Perform final repair quality checks and process invoices
- Coordinate internal service needs and maintain an organized service yard
Rental Responsibilities:
- Provide rental information, quotes, and equipment recommendations
- Clearly communicate rental policies, terms, and requirements to customers
- Assist with loading/unloading and instruct customers on safe equipment use
- Maintain accurate rental records and inspect equipment pre- and post-rental
- Submit service requests for returned equipment as needed
- Keep the rental yard clean, organized, and safe
- Stay current on new equipment through vendor training
Minimum Qualifications
- At least 2 years of experience working with equipment operations, service, or rental
- High school diploma or equivalent required
- Strong mechanical aptitude with the ability to understand equipment functionality
- Excellent customer service and communication skills
- High attention to detail and strong organizational abilities
- Ability to prioritize and manage time effectively in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with CDK/Intellidealer systems is a plus
Benefits
- Health, Dental & Vision Insurance
- Company-paid Life & AD&D, plus supplemental options
- 401(k) with company match
- PTO begins accruing your first day, plus 7 paid holidays
- Employee Assistance Program (EAP)
- Career advancement opportunities within a growing organization
About Tri-State Bobcat
Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.
Tri-State Bobcat is an Equal Opportunity Employer.
Salary : $23 - $29