What are the responsibilities and job description for the IT Help Desk Technician position at Tri Star Energy?
Summary:
Tri Star Energy is currently seeking an experienced and qualified IT Help Desk Technician to join our innovative IT team in our Store Support Center in Nashville TN. The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a liaison to our customers in an effort to minimize impacts on productivity while enabling our customers to be successful in their efforts.
Tri Star Energy has been recognized as one of Nashvilles top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!
Benefits of Working at Tri Star Energy:
- Competitive Compensation Structure
- Affordable Healthcare Insurance
- Tuition Reimbursement
- Credentialing Support
- HSA Contributions & Matching
- PTO & Community Service Days
- Employee Discounts and Perks
- 401K Matching/Immediate Vesting
- Corporate Chaplaincy Program
- Employee Assistance Program/Tri Star Cares
Primary Responsibilities:
- Provides timely and professional support via incident ticket submissions, emails, and/or phone calls.
- Provides training of end-users on the use of personal computer hardware and software.
- Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
- Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
- Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
- Provides follow up for any unresolved helpdesk tickets, regardless of the assignment.
- Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.
Required Qualifications:
- High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
- 2 years of prior experience working in a desktop support, customer support, and/or helpdesk environment
- Or, any equivalent combination of education and experience in job-related activities
Preferred Qualifications:
- Prior experience in a retail environment
- Prior experience supporting Point of Sale (POS) systems
About Us:
Tri Star Energy is a growing, local, family-owned company with nearly two thousand employees and 200 locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-States premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashvilles top workplaces for the last 6 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.
Tri Star Energy and the TSE Brands mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.
Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.