What are the responsibilities and job description for the Customer Experience Representative position at Tri Source International?
Join our Team!
Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We’re growing—and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference!
About the Role
As a Client Experience Representative, you’ll be a frontline hero—serving as a key contact for both service providers and premises owners. Handling 200–400 calls and emails daily, you’ll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client’s commitment to exceptional service and code compliance.
This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don’t worry—we set you up for success with in-depth training and a clear path for growth.
About Our Client
We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant—every day.
Key Responsibilities
- Handle high-volume inbound and outbound communication (calls/emails) with professionalism and accuracy
- Assist service providers and property owners with questions, next steps, and process guidance
- Document all customer interactions and issues in our CRM (Zoho preferred)
- Maintain a working knowledge of our clients services, tools, and escalation protocols
- Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times
- Collaborate with internal departments to resolve complex issues and share feedback
Requirements
- Experience: 1-3 years of customer service or retail experience
- Background: call center, service desk, or front-line support experience preferred
- Tech-Savvy: Knowledge of basic computer skills, previous experience using a CRM system preferred
- Traits: Dependable, attentive, eager to learn, self-starter, positive attitude
- Education: High School diploma, some college or equivalent experience preferred.
- Communication: Excellent verbal and written communication skills
Benefits
All TSI teammates are eligible for perks including:
- Pay starting at $17.81/hour
- Monthly bonus available based on performance
- High Growth / Rewarding Environment
- Bonuses
- Sick Time
- PTO
- Medical, Dental, Vision insurance
- 401k matching
- Snacks/Drinks
- Great Team Work Environment
Hiring Now!
Location
- 27819 Smyth Drive, Valencia, CA 91355
- Santa Clarita Valley. Our office is FWY close in Valencia, CA.
- Work to be conducted onsite in our Valencia office.
Company Culture & Mission
Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
Shift:
- Day shifts - Monday through Friday
- Job Type: Full-time 40 per week
We need you. Apply Now!
Job Type: Full-time
Pay: From $17.81 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18