What are the responsibilities and job description for the Key Account Manager - Beauty/ Healthcare position at Tri Pac, Inc. CDMO?
Key Account Manager – Beauty/Healthcare
Tri-Pac, Inc., a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical brands, is seeking an experienced Key Account Manager for our Beauty/Healthcare division to join our fast-growing team.
The ideal candidate is a passionate, self-motivated, and detail-oriented team player, committed to customer success. As a Key Account Manager, you will oversee and coordinate all customer needs, including processing orders, managing new product lines, creating Bill of Materials (BOM), and communicating with the Tri-Pac operations team.
Responsibilities:
- Serve as the main point of contact for all commercial needs of assigned clients.
- Create Open Order Reports and lead regular meetings with customers to review and resolve open issues.
- Act as the primary contact for reorder requests.
- Ensure client satisfaction by responding to inquiries within 24 hours.
- Support R&D Leads with New Product Development requests.
- Maintain ERP system data for materials, BOMs, pricing, and customer information.
- Coordinate artwork files, proofs, and approvals between the customer and component suppliers.
- Obtain and verify filling, assembly, sampling, and shipping information for accuracy, ensuring alignment with Tri-Pac Production and Specifications teams.
- Collaborate cross-departmentally to ensure smooth operations.
- Participate in internal and external meetings as required.
- Meet regularly with R&D Leads to review project updates, escalate issues, and provide solutions.
- Adhere to all safety procedures and practices in the Production and Laboratory areas.
- Foster a positive attitude and embrace the Tri-Pac work culture.
- Create and maintain a Customer-Supplied Inventory Report and review with the Inventory Manager; provide monthly updates to customers.
- Convert customer Purchase Orders to Tri-Pac Sales Orders, ensuring accuracy, price confirmation, and ship date feasibility.
Qualifications:
- Bachelor’s degree in a related field preferred or equivalent experience.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent computer and communication skills (verbal and written).
- Proactive, deadline-driven, and customer-focused.
- Proficiency in ERP systems.
Benefits:
Tri-Pac, Inc. offers a competitive salary and comprehensive benefits package, including unlimited PTO (for salaried employees), insurance coverage, 401K, life insurance, long-term and short-term disability, and continuous training. We value ongoing education and offer Education Assistance to support your personal and professional growth.
Empowering Your Potential, Shaping Our Future Together
Thank you for considering a career with Tri-Pac, Inc.
Tri-Pac, Inc. is an Equal Employment Opportunity / Affirmative Action Employer
Visit us at: www.tri-pac.us
For Staffing & Recruitment Agencies:
We do not accept unsolicited CVs or applications from agencies. We are not responsible for any fees related to unsolicited submissions and reserve the right to contact candidates presented through such channels.
