What are the responsibilities and job description for the Customer Service Representative position at Tri-National, Inc.?
Customer Service Administrator
Manage a board of drivers daily!
An opportunity has opened up to work at Tri-National! We are a Transportation and Logistics company, an employer of choice with a family friendly culture and fast moving environment that is innovative and growing. You would manage your own fleet of drivers by coordinating daily activity, assisting with inquires and work closely with the Customer Service Department. Be able to interconnect in a positive and professional demeanor, while building and retaining relationships with our drivers. Are you eager to grow with TNi and showcase your interpersonal and analytical skills?
RESPONSIBILITIES:
- Pre-plan, Coordinate, and Dispatch fleet loads with Drivers
- Ensure on time pick ups and deliveries to meet our Customer’s needs
- Ensure Driver safety, including DOT compliance, safe working conditions, and maintaining TNi Standards & Policies
- Manage and update TMS systems to help improve and/or maintain customer metrics & scorecards
- IBMI data entry; proficient use of Excel
- Position is Monday-Friday 07:00am-4:30pm; requires working every 5th weekend
- Assist with other requests made of the Operations Department
PREFERRED QUALIFICATIONS & SKILLS:
- Prior knowledge of the Trucking/Logistics industry
- Must possess good communication, interpersonal, proficient computer skills and analytical skills
- Experience with Microsoft Word, Excel & Outlook and AS400
- Looking for someone who is self-motivated, detail-oriented, has excellent organizational skills, and possess the ability to multitask and prioritize
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- high volume customer service: 1 year (Preferred)
Ability to Commute:
- Saint Charles, MO 63301 (Required)
Work Location: In person