Service Manager - Greensboro, NC

Job Summary

The Branch Service Manager is expected to lead their team to success and overcome every challenge and adversity that presents itself to do so. As a leader in the service department the Branch Service Manager must be well familiar with all service department processes. This position will be responsible for the following:

• The Branch Service Manager will guide the service team as needed in service processes, paperwork flow, and planned maintenance completion under the direction of the Corporate Service Manager.
• The Branch Service Manager will arrange for the re-delegation of branch service tasks when a member of administration is out or fill in for that position as needed. The capability of stepping into the role of any service administration position is a must.
• The Branch Service Manager will monitor the Work in Progress of all service jobs at the respective branch to keep the WIP to an absolute minimum.
• The Branch Service Manager will have the assignment of quoting, oversee the quoting, and obtain guidance for quoting all service jobs at the branch. Then making sure the job stays on quote (or the customer is advised of changes) using the administration and technician personnel as a team.
• The Branch Service Manager works with the Parts, Rental, Product Support, Sales, and Accounting departments to help achieve the mutual goals Tri-Lift has established.
• The Branch Service Manager takes the lead in resolving parts issues so that the technicians can proceed with their tasks without delay.
• The Branch Service Manager will monitor and help procure purchase orders from customers as needed by monitoring administrative personnel and getting directly involved when necessary.
• The Branch Service Manager will have a large role in processing warranties working with the service team to keep warranty claims accurate and flowing.
• The Branch Service Manager will assist the shop foreman and take the lead in communicating with customers about job progress.
• The Branch Service Manager will help Grow Tri-Lift by selling service and actively procuring new accounts. This may be through the direction of technicians, personal calls, and cooperation with product support personnel.
  
  

Compensation details: 65000-75000 Yearly Salary

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