What are the responsibilities and job description for the Technical Manager (Production Support Lead) position at Tri-Force Consulting Services, Inc.?
Name of position:
Location:
Job description
Responsible for leading production support operations, incident response management, root cause analysis, SLA compliance, application monitoring, and operational support for Appian enterprise systems.
Oversees support resources and coordinates issue resolution activities.
Suggested Qualifications
- Bachelor’s
degree in Computer Science or related field
- 15
years overall IT experience
- 5
years Appian experience
- 5
years managing software development/support projects
- Strong
SQL experience
- Appian
L3 certification strongly preferred
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.