What are the responsibilities and job description for the Network Help Desk Support position at Tri-Force Consulting Services Inc?
Job Details
Name of position: Network Help Desk Support
Location: 540 Madison Avenue NY City
Note: this is a part time role
Overview
The Network Help Desk Support role is responsible for providing first-level technical assistance and troubleshooting for network-related issues. This position acts as the initial point of contact for users experiencing connectivity, hardware, software, or security problems. The ideal candidate has strong communication skills, a solid understanding of networking fundamentals, and a customer-focused mindset.
Key Responsibilities
- Provide first-line support for network issues via phone, email, chat, or ticketing system.
- Diagnose and resolve basic network problems, including connectivity failures, login issues, and VPN troubleshooting.
- Assist users with hardware and software configuration related to network access.
- Monitor network alerts and escalate critical issues to Network Engineers or senior IT staff as necessary.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Assist in maintaining network equipment inventories and updating documentation.
- Ensure user problems are resolved promptly while meeting service-level agreements (SLAs).
- Guide end-users on best practices for network security and proper usage.
- Collaborate with IT teams to improve processes and preventive measures.
Required Skills & Qualifications
- Associate s degree in IT, Computer Science, or related field (or equivalent experience).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, VPN).
- Experience with help desk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Strong problem-solving and communication skills.
- Familiarity with Windows, macOS, and/or Linux environments.
- Ability to multitask and work effectively under pressure.
- Preferred Qualifications
- CompTIA Network , A , or similar certifications.
- Experience with routers, firewalls, switches, or wireless access points.
- Prior experience in IT support or customer service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $30 - $40