Pump Truck Driver

Company Name: Tri-County Water Services Inc.

Job Title: Pump Truck Driver

Office Location: 268 Sego Sago Road, Lititz, PA

Why This Opportunity Stands Out

· Earn $26–$32 per hour based on experience, qualifications, and performance

· Paid training provided — no pump truck experience required

· Work for a respected, growing company with a long-standing reputation in the community

· Operate commercial equipment and perform meaningful work that helps protect public health and the environment

· Be part of a team that values gratitude, humility, teachability, determination, and excellence

· Enjoy a balanced role that combines professional driving, customer interaction, and occasional hands-on service work

· Build a respected CDL career with a company that values character, work ethic, and long-term team members

If taking pride in a job well done, serving people well, and building a rewarding career with a company that invests in its people sounds appealing, Tri-County Water Services Inc. may be the place for you.

About Tri-County Water

At Tri-County Water, we exist for one purpose: cleaning the world’s wastewater. Our mission is simple yet powerful: Providing wastewater treatment solutions that impact the environment in a healthy and responsible manner.

We believe every drop matters and so does every person on our team. Our work is more than a job. It’s a calling to make a positive difference in the world by ensuring clean, safe water for homeowners and businesses.

About the Role

Tri-County Water Services Inc. has built its reputation by doing quality work, treating people well, and following through on commitments.

We are seeking a Pump Truck Operator who shares those same standards.

This is a client-facing, field-based position responsible for servicing septic tanks, holding tanks, grease traps, and wastewater systems throughout the region. While technical skills can be taught, character cannot. The ideal candidate demonstrates humility, takes ownership of responsibilities, communicates professionally, and approaches each day with determination and a commitment to excellence.

Previous pump truck experience is not required. The right person is coachable, dependable, eager to learn, and committed to becoming the best at the trade.

This role offers the opportunity to be part of a growing organization while helping customers solve important wastewater and environmental needs. Every day requires professionalism, problem-solving, and the ability to represent the company with integrity.

What Success Looks Like

• Customers consistently feel respected, informed, and well-served.
• Equipment is operated safely, responsibly, and with care.
• Service work is completed thoroughly rather than taking shortcuts.
• Challenges are approached with determination and a solution-oriented mindset.
• Feedback is received with humility and used to improve performance.
• Team members can depend on commitments being fulfilled.
• Daily actions reflect a commitment to excellence, professionalism, and continuous improvement.

Core Processes:

Septic & Wastewater Pumping Services

A commitment to excellence means performing every service correctly, regardless of the size or complexity of the job.

• Operate septic and vacuum trucks safely and professionally
• Pump septic tanks, holding tanks, grease traps, and wastewater systems
• Inspect systems while servicing and communicate observations appropriately
• Follow proper procedures for handling, transporting, and disposing of waste
• Leave properties clean and presentable following service completion
• Complete work thoroughly while maintaining productivity and efficiency

Customer Experience

A spirit of gratefulness recognizes that every customer interaction is an opportunity to earn trust and strengthen relationships.

• Serve customers with professionalism, courtesy, and respect
• Communicate clearly regarding services being performed
• Maintain a positive attitude when interacting with homeowners, business owners, contractors, and fellow team members
• Address questions and concerns honestly and professionally

· Represent Tri-County Water Services Inc. in a manner that reflects the company's reputation and values

Technology & Communication

A commitment to excellence and accountability includes using technology effectively to keep customers informed, routes organized, and service records accurate.

· Use company software for dispatching, route management, scheduling, and work order completion

· Use mobile devices to document services performed, capture job photos, and complete digital paperwork

· Maintain accurate records, invoices, and service documentation in real time

· Communicate professionally with customers about arrival times, service updates, and scheduling changes

· Coordinate effectively with dispatch, office staff, and operations teams throughout the workday

· Use technology as a tool to improve customer service, efficiency, and team communication

Equipment & Vehicle Stewardship

Ownership and determination are demonstrated through the care of company vehicles, equipment, and resources.

• Safely operate manual transmission commercial vehicles
• Conduct daily pre-trip and post-trip inspections
• Monitor equipment condition and promptly report maintenance concerns
• Maintain trucks, pumps, hoses, and tools in clean and service-ready condition
• Follow all DOT requirements and company operating procedures
• Take pride in maintaining equipment that others can depend on

Safety & Compliance

A commitment to excellence and humility means respecting safety procedures, recognizing risks, and never assuming shortcuts are acceptable.

• Follow all company safety policies and operating procedures
• Utilize required personal protective equipment
• Comply with DOT regulations and environmental requirements
• Identify and communicate safety concerns proactively
• Maintain required licenses, endorsements, and qualifications
• Contribute to a culture where safety is everyone's responsibility

Teamwork & Continuous Improvement

Teachability is one of our core values. Growth occurs through learning, feedback, and a willingness to improve.

• Work closely with dispatch, operations, and leadership teams
• Communicate schedule changes, customer concerns, and operational challenges promptly
• Receive coaching and feedback with a positive attitude
• Share knowledge and support fellow team members when appropriate
• Seek opportunities to improve skills, efficiency, and customer service
• Contribute positively to company culture and team success

Reliability & Accountability

Determination means following through on commitments, especially when circumstances become challenging.

• Arrive prepared and ready to work each day
• Complete assigned routes and responsibilities consistently
• Maintain accurate service records and documentation
• Communicate proactively when issues arise
• Take ownership of responsibilities without requiring constant oversight
• Follow through on commitments to customers and team members

Who Thrives Here

The individuals who are most successful at Tri-County Water Services Inc. are those who:

• Take pride in doing things the right way
• Welcome coaching and continuous improvement
• Value teamwork more than individual recognition
• Treat customers and co-workers with respect
• Keep commitments and follow through
• Show gratitude for opportunities and relationships
• Pursue excellence even when no one is watching

If these values describe how work is approached every day, this may be the right opportunity to build a meaningful and rewarding career.

Our Culture & Core Values

At Tri-County Water, culture comes first. We hire, coach, and develop individuals who naturally share our core values. Skills can be taught, but character and values are what make our team exceptional. Every day, we strive to live out these principles:

Grateful

Definition: The quality of being thankful. A readiness to be appreciative and to return kindness to others.
Example: You finish a big project with help from a coworker. Instead of moving on quickly, you take time to thank them personally and acknowledge their contribution during a team meeting.
Why it matters: Gratitude builds trust and strengthens relationships. When we appreciate each other, we create a positive environment where everyone feels valued.

Humble

Definition: The quality of putting others first. Caring about yourself so you can serve others with a humble attitude.
Example: You notice a mistake in your work that affects the team’s schedule. You own up to it immediately and work with others to fix it, rather than blaming circumstances or someone else.
Why it matters: Humility fosters collaboration. When we put others first and admit when we’re wrong, we create a culture of respect and accountability.

Excellent

Definition: The quality of being outstanding. An unrelenting commitment to never settling for mediocrity.
Example: A customer calls with a question about their septic system. Instead of giving a quick answer, you take time to listen, identify potential improvements, and provide proactive recommendations that will save them money and improve performance.
Why it matters: Excellence means anticipating needs, not just reacting. When we go the extra mile, we build trust and deliver value that sets Tri-County Water apart from competitors.

Teachable

Definition: The quality of wanting to learn. A willingness to be taught and moldable in all situations.
Example: A new process is introduced that you’re unfamiliar with. Rather than resisting change, you ask questions, seek feedback, and learn from those who have experience.
Why it matters: Being teachable keeps us adaptable. When we’re open to learning, we grow as individuals and as a team, ready to tackle new challenges.

Determined

Definition: The quality of perseverance. An unfailing commitment to finding solutions to everyday problems.
Example: A customer’s effluent pump fails unexpectedly late in the day. Instead of giving up or passing the problem along, you stay focused, work with the team, and find a solution even if it takes more time than you wanted.
Why it matters: Determination ensures reliability. When we persevere through obstacles, we show customers and teammates that they can count on us.

Skill Requirements:

Required

· Valid Class B CDL minimum

· Tanker endorsement

· Ability to operate manual transmission trucks

· No CDL restrictions that prevent operating company vehicles

· Ability to lift and carry up to 80 pounds

· Reliable transportation

· Ability to successfully complete a road test during the hiring process

· Ability to work outdoors in varying weather conditions

· Strong work ethic and commitment to safety

· Comfortable using smartphones, tablets, and company software for dispatching, route management, digital work orders, invoicing, customer communication, and coordination with office staff

· Successfully pass a background check

Preferred

• Experience operating commercial vehicles
• Septic, vacuum truck, wastewater, or related industry experience
• Customer service experience

Training Available

Previous pump truck experience is not required.

Pay and Benefits

· Training opportunities

· Company uniforms

· Hours per week: 40–50 hours; overtime paid after 40 hours per week

· Starting pay: $26–$32 per hour, based on experience

· 401(k) with company match up to 3%

· Paid time off (PTO)

· Holiday pay: 7 paid holidays per year

· Company cell phone

· Health insurance: 100% employer-paid

· Dental insurance: 100% employer-paid

· Short-term disability insurance: 100% employer-paid

Our Hiring Process

· Step 1: Apply Online
Apply on our website (https://tricowater.com/employment/) or through Indeed.com.

· Step 2: Initial Review
We’ll review your application for alignment with our core values and skill requirements. If your application or resume appears to be a potential fit, we’ll move forward by contacting you for Step 3. Due to application volume, not every applicant will be contacted after this review.

· Step 3: Discovery Phone Call & Owner Interview
A 15–30 minute phone conversation to introduce ourselves, learn more about your background, and discuss your experience and connection to our core values. If it seems like there may be a mutual fit after this conversation, we’ll invite you to complete a DISC personality profile before moving further in the process. This is an important step that helps us understand communication style, natural strengths, and overall role fit.

· Step 4: Role-Specific Phone Interview
You’ll speak with the manager or team leader most closely connected to the role to discuss your experience, skills, and job-specific expectations.

· Step 5: In-Person Interview & Road Test
Meet in person with the hiring manager, team leader, or other key decision-maker to discuss the role, expectations, and mutual fit. Qualified candidates will complete a road test in a company vehicle to demonstrate safe operation of a commercial truck, including a manual transmission (stick shift).

Candidates may also be asked to demonstrate basic technology skills used in day-to-day operations, including GPS navigation, mobile work orders, customer communication, digital documentation, dispatch software, and communication with office staff. This evaluation helps ensure candidates are comfortable using the tools required to safely, efficiently, and professionally perform the role.

· Step 6: Final Interview
Meet with the owner and other relevant leader(s) for a final conversation.

· Step 7: Offer Letter
If everything goes well, you’ll receive a formal offer with compensation and benefits.

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Uniform allowance

Work Location: In person

Salary : $26 - $32