Quality Improvement

JOB SUMMARY

The Quality Improvement (QI) Coordinator supports high-quality, consistent service delivery across Care Coordination and Community Health Worker (CHW) programs. This role focuses on improving documentation, strengthening workflows, completing quality audits, and supporting TCHNetwork in meeting new performance measures under state and regional contracts.

The QI Coordinator assists in developing workflows, conducting QA reviews, supporting new hire training, completing reporting for grants and funders, and identifying areas for improvement. This role does not supervise staff but works closely with the Care Coordination Supervisor, Care Coordination Manager, and Co-Executive Director of Community Programs to support training, workflow adherence, and documentation consistency across the team.

Key Responsibilities

Quality Improvement & Documentation Support

• Conduct quality audits of Medicaid Care Coordination (Medi CC) and CHW documentation to ensure

completeness, accuracy, timeliness, and adherence to program workflows.

• Track and report documentation performance measures monthly, identifying trends, strengths,

and areas needing improvement.

• Validate care coordination data prior to reporting deadlines for grants, contracts, and

oversight agencies.

• Support workflow updates by identifying gaps or inefficiencies and recommending improvements

to leadership.

• Assist in building documentation tools, templates, checklists, and training modules to support

staff accuracy and efficiency.

• Maintain a working caseload of up to 25 cases, modeling strong case management practices.

Workflow Development & Monitoring

• Assist in developing, piloting, and monitoring new and updated workflows for Medi CC and CHW

programs.

• Support PDSA (Plan-Do-Study-Act) improvement projects by collecting data, monitoring progress,

and developing visual displays (charts, dashboards, summaries).

• Participate in the development and maintenance of Community Programs operations

manuals.

Training & Staff Support

• Help assess training needs for new and existing staff and develop training materials that

reinforce quality standards.

• Support new hire orientation by teaching documentation, workflows, efficiencies, and quality

requirements.

• Deliver or co-facilitate monthly QI training sessions for Medi CC and CHW staff.

• Provide one-on-one documentation coaching to staff as needed and escalate performance issues

appropriately.

Surveys, Reporting, & Grant Support

• Support grant and contract reporting by validation checks, and narrative contributions.

• Assist in preparing agendas, materials, and notes for QI-related meetings, committees, or

collaborative groups.

Compliance & Organizational Support

• Maintain working knowledge of requirements related to Rocky Mountain Health Plans, RAE

(Regional Accountable Entity), Medicaid Care Coordination standards, and person- centered care guidelines.

• Travel to TCHNetwork sites as needed to conduct quality audits, observe workflows, and support

staff.

• Report documentation or compliance gaps to the Care Coordination Manager and appropriate team

members.

• Perform other duties or projects as assigned to support high-quality care coordination

services.

• Comfortable analyzing data, creating summaries, and supporting performance reporting.

• Ability to work independently and travel across TCHNetwork service areas

Preferred

• Bilingual in English and Spanish (reading, writing, and speaking).

• Bachelor's degree (or 4 additional years of relevant experience).

• Experience in primary care, public health, community health, or care coordination.

• 1–2 years working in or serving rural communities.

• Experience in Medicaid Care Coordination or healthcare case management.

SKILLS & ATTRIBUTES

Required Skills

• Strong presentation and communication skills.

• Ability to support and guide staff while building leadership skills.

• Strong interpersonal and relationship-building abilities.

• Basic project management and workflow organization skills.

• Proficiency in Microsoft Office; ability to learn new technology quickly.

• Strong time management, prioritization, and problem-solving abilities.

Personal Attributes

• People-centered and empathetic, with an understanding of Social Drivers of Health (SDOH).

• Adaptable and flexible in a fast-paced environment.

• Maintains professionalism, ethics, and confidentiality.

• Open to feedback, self-motivated, and committed to growth.

Additional Details

• Travel: Frequent local/regional travel; occasional statewide/national travel. Must have

reliable transportation, a valid driver's license, and insurance.

• Hybrid Position: Based in Montrose or Telluride with travel across Montrose (including West

End), Ouray, and San Miguel counties. Minimum two in-office days per week in one of the regional

offices.

• Schedule Flexibility: Occasional evenings or weekends based on staff needs, meetings, or

community events.

Benefits Package:

• 104 hours of vacation, 12 paid holidays, and up to 48 hours of sick leave annually.

• 100% employer-paid medical and dental insurance after 90 days.

• 3.5% 401k contribution match.

• Flexible Spending Account after 90 days, Employee Referral Program, Mental Health Wellness Program, and Professional Development Opportunities.

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Professional development assistance
• Referral program

Work Location: Hybrid remote in Montrose, CO 81401

Salary : $25