Customer Success Specialist

Job Summary

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Tri County Glass is looking for a Customer Service Rockstar…

AKA the person who can:

- Answer phones without sounding dead inside

- Type faster than your thoughts

- Stay calm when someone says:

“I JUST CALLED AND NO ONE ANSWERED” (they called 14 seconds ago)

YOU MIGHT BE PERFECT IF YOU:

- Can talk to literally anyone (yes… even that customer)

- Know how to sound professional… but still human

- Can juggle phone calls, emails, AND chats without crying (most days)

- Secretly enjoy solving problems like a detective

- Know how to say: “I totally understand your frustration” without losing your mind

WHAT YOU’LL BE DOING:

- Helping customers with auto glass replacement, glass repairs, showers, and more

- Answering calls, emails, chats

- Scheduling jobs tracking orders

- Solving problems

- Occasionally upselling

PERKS:

- Full-time

- Health, dental, vision

- 401(k)

- Paid time off

- Flexible schedule

- On-the-job training

- A team that actually likes each other

BONUS:

- Spanish speaking

- Sales experience

- Computer/CRM skills

WARNING:

This is not a “scroll your phone all day” job. It’s fast-paced and never boring.

APPLY:

renee@mr.glass.com

Seriously:
We are seeking an energetic and proactive Customer Success Specialist to join our dynamic team! In this pivotal role, you will be the primary point of contact for our valued clients, ensuring their journey is seamless, engaging, and successful. Your enthusiasm and expertise will drive customer satisfaction, foster long-term relationships, and contribute to the growth of our business. If you thrive in a fast-paced environment, love solving problems, and excel at building meaningful connections, this opportunity is perfect for you!

Responsibilities

• Serve as the main liaison for customers, providing exceptional service and support throughout their experience with us.
• Onboard new clients by guiding them through intake and ensuring a smooth experience.
• Manage customer accounts using our industry CRM to track interactions from intake to orders, updates, and Invoicing.
• Collaborate with sales teams to identify upsell or growth opportunities based on customer needs and usage patterns.
• Coordinate with technician team to communicate customer insights and order changes as well as coordinate scheduling challenges that ensure a smooth customer experience.

Skills

• Strong customer management skills to handle multiple client efficiently
• Proficiency with CRM tools for tracking customer interactions and data management
• Excellent communication skills—both verbal and written—to clearly convey information and build rapport
• Knowledge of sales strategies and customer relationship management best practices
• Analytical mindset with the ability to interpret data for actionable insights
• Familiarity with marketing principles and analysis skills to support customer engagement initiatives

Join us as a Customer Success Specialist and become a vital part of a forward-thinking team. Your enthusiasm will help us create memorable experiences that drive success for both our customers and our company!

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $17 - $23