WIOA PROGRAM MANAGER

Description

Job Description

The WIOA Program manager oversees the in-house WIOA Adult and Youth Programs at Lower Shore Workforce Alliance. The WIOA Program Manager ensures that current and future Adult and Youth Programming is designed and implemented in accordance with WIOA guidelines. The Adult and Youth Program Manager provides oversight and fiscal monitoring of the Adult and Youth Programs and the three local counties’ Summer Youth Employment Programs.

Essential Duties and Responsibilities

• Understand and follow all policies, regulations, and requirements for Adult and Youth programs under the Workforce Innovation and Opportunity Act (WIOA)
• Community outreach: identify what needs the community requires; conduct effective presentations to all size groups; represents LSWA adult and youth programs at a variety of trainings, meetings, conferences, workshops etc., maintain positive relationships in the community
• Design and produce documentation for targeted audiences to propose, explain, and/or promote WIOA Adult and Youth programs
• Make independent decisions based on regulations, budget, strategic plan and compliance
• Grant management: provide assistance to youth service providers, develop RFP’s and contracts; ensure compliance according to contracts; provide oversight and fiscal monitoring for the Summer Youth Employment program
• Facilitate and attend the youth sub-committee of the Workforce Board, recruit members, and complete action items identified by the Youth Committee
• Provide leadership, mentoring, training, and technical advice to a wide variety of stakeholders, inside and outside of LSWA
• Actively participates in program development, design, and implementation to maximize use of available funding while meeting the needs of the community
• Procures related services according to strict policies and processes
• Participate in Adult and Youth Program annual budget development; operates within the annual budget; understand allowable expenditures and disallowed costs
• Creates and updates all program forms and training materials
• Maintains organized and structured electronic records
• Complies and submits reports on various information
• Maintains and updates contact list for a variety of committees and for multiple purposes
• Learns, uses, and updates the statewide data-entry system
• Other job duties as assigned

Supervisory Responsibilities: Supervises Youth Program Coordinator, Youth Engagement Specialists, WIOA Counselors, and Intake Coordinator

Supervisory Responsibilities
This position supervises Youth Program staff, WIOA Counselors and Intake Coordinator. This position is responsible for overall direction, coordination and evaluation of these departments/positions. Responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical
  • Synthesizes complex or diverse information * Collects and researches data * Uses intuition and experience to complement data
• Design
  • Translates concepts and information into images * Uses feedback to modify designs * Applies design principals * Demonstrates attention to detail
• Problem Solving
  • Identifies and resolves problems in a timely manner * Gathers and analyzes information skillfully * Works well in group problem solving situations * Uses reason even when dealing with emotional topics
• Project Management
  • Develops project plans * Coordinates projects * Communicates changes and progress * Complete projects on time and budget * Manages project team activities
• Technical Skills
  • Assesses own strengths and weaknesses * Pursues training and development opportunities * Strives to continuously build knowledge and skills * Shares expertise with others

Interpersonal

• Customer Service
  • Manages difficult or emotional customer situations * Responds promptly to customer needs * Meets commitments
• Interpersonal Skills
  • Focuses on solving conflict not blaming * Maintains confidentiality * Listens to others without interrupting * Keeps emotions under control * Remains open to others’ ideas and tries new things
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations * Listens and gets clarification * Responds well to questions * Demonstrates group presentation skills * Participates in meetings
• Written Communication
  • Writes clearly and informatively *Edits work for spelling and grammar * Varies writing style to meet needs * Presents numerical data effectively * Able to read and interpret written information
• Teamwork
  • Balances team and individual responsibilities * Exhibits objectivity and openness to others’ views * Gives and welcomes feedback * Contributes to building a positive team spirit * Able to build morale and group commitments to goals and objectives * Supports everyone’s efforts to succeed

Leadership

• Change Management
  • Develops workable implementation plans * Communicates changes effectively * Prepares and supports those affected by change
• Leadership
  • Exhibits confidence in self and others * Inspires and motivates others to perform well * Accepts feedback from others
• Quality Management
  • Looks for ways to improve and promote quality * Demonstrates accuracy and thoroughness

Organization

• Business Acumen
  • Understands business implications of decisions
• Cost Consciousness
  • Works within approved budget * Conserves organization resources
• Diversity
  • Demonstrates knowledge of EEO Policy * Shows respect and sensitivity for cultural differences * Promotes a harassment-free environment
• Ethics
  • Treats people with respect * Keeps commitments * Inspires the trust of others * Works with integrity and ethically * Upholds organizational values
• Organizational Support
  • Follows policies and procedures * Completes administrative tasks correctly and on time * Supports organization’s goals and values * Benefits organization through outside activities * Supports affirmative action and respects diversity

Self-Management

• Judgement
  • Displays willingness to make decisions * Exhibits sound and accurate judgement * Supports and explains reasoning for decisions * Includes appropriate people in decision-making process * Makes timely decisions
• Planning/Organizing
  • Prioritizes and plans work activities * Uses time efficiently
• Professionalism
  • Approaches others in a tactful manner * Reacts well under pressure * Treats others with respect and consideration regardless of their status or position * Accepts responsibility for own actions * Follows through on commitments
• Quality
  • Demonstrates accuracy and thoroughness * Looks for ways to improve and promote quality
• Safety and Security
  • Observes safety and security procedures * Determines appropriate action beyond guidelines * Reports potentially unsafe conditions * Uses equipment and materials properly
• Adaptability
  • Adapts to changes in the work environment * Manages competing demands * Changes approach or method to best fit the situation * Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality
  • Is consistently at work and on time * Ensures work responsibilities are covered when absent * Arrives at meetings and appointments on time
• Dependability
  • Follows instructions, responds to management direction * Takes responsibility for own actions * Keeps commitments * Completes tasks on time or notifies appropriate person with an alternate plan

Qualifications

Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelors degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

• High skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills

• Intermediate skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Basic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• Database software * Internet software * Microsoft Office software

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand Regularly
• Walk Regularly
• Sit - Regularly
• Use hands to finger, handle or feel Regularly
• Reach with hands and arms Regularly
• Climb or balance Rarely
• Stoop, kneel, crouch or crawl Occasionally
• Talk or hear Regularly
• Taste or smell Rarely
• Lift weight or exerts force
  • Up to 10 pounds Regularly
  • Up to 25 pounds Occasionally
• Vision Demands
  • Close vision * Distance vision * Ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environmental Conditions
  • Work near moving mechanical parts Occasionally
  • Outdoor weather conditions Occasionally
• Noise level in the work environment is usually
  • Very quiet conditions * Quiet conditions * Moderate noise

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.

Salary : $50,000 - $60,000