Incident Investigator

Essential Responsibilities:

• Assist in the review, documentation, and investigation of all allegations of abuse and neglect, reportable incidents, notable occurrences, Part 625 events and occurrences, and non- reportable incidents.
• Assist with the filing of allegations of abuse and neglect, reportable incidents, notable occurrences, and Part 625 events and occurrences using the Incident Report and Management Application.
• Complete investigations and Investigative Reports as required.
• Develop and oversee completion of recommended actions and corrective action plans.
• Support the Director of Incident Management during non- business hours with Incident Management responsibilities as needed.
• Maintain current trainings relative to the performance of incident management responsibilities and as required.
• Develop an understanding of the Part 624/625 Handbook, commentary, and FAQs and provide support as appropriate.
• Complete all other tasks relative to incident management as assigned.
• Staff the on-call phone, on a rotational basis, during off-business hours.

Specific Knowledge, Skills and Abilities:

• Excellent organizational skills.
• Excellent data gathering and analytical skills.
• Ability to prioritize and problem solve; use good judgment,
• Excellent presentation and coaching skills.
• Must be able to adapt to various scenarios and work as a part of a team.
• Ability to demonstrate a high degree of self-direction and initiative.
• Ability to multitask.
• Professional presence.
• Articulate; strong oral and written communication skills.
• Computer skills: Windows, Word, PowerPoint, Excel, and Access.
• Travel is required when needed.

Experience and Licenses:

Must have a minimum of 5 years’ experience working in the ID/DD field.

Two years of experience in an Incident Management role, working for an OPWDD certified provider agency or CCO required.

Certification in Conducting Serious Incident Investigations (Level 1) preferred.

Benefits:

• 401K Retirement Plan & Employer Matching
• Health Insurance (Medical, Dental, Vision, Life & LTD)
• Employer Sponsored Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO) Package, including birthday
• 9 legal holidays and 8 floating holidays
• Employee Assistance Program
• Travel Reimbursement
• Phone/Internet Reimbursement
• Company Provided Team Time