What are the responsibilities and job description for the Patient Coordinator position at Tri-City Orthopaedics?
TCO Mission:
To provide first-class musculoskeletal services to the local community in a safe, comfortable and welcoming environment; one in which we would be happy to treat our own families.
TCO Vision:
To be the premier provider and employer in the delivery of quality musculoskeletal care in Southeast Washington and the surrounding region.
TCO Values:
- Professional
- Hard Working
- Honest
- Available
- Cutting Edge
- Kind
Job Type:
Full Time
Summary:
The patient coordinator is a non-exempt, full-time position responsible for receiving incoming calls and routing them in a professional and courteous manner to the appropriate location. This position is in a fast-paced call center/central scheduling environment that is responsible for 90% of the provider scheduling. The correct applicant will be courteous and efficient in working with our patients and adhering to all guidelines set forth pertaining to provider schedules. This position may be occasionally used to provide back-up for Patient Services Representatives. Accuracy in grammar and spelling, both verbally and in written communications, is an absolute must. Medical setting experience is a plus, but we are willing to train the right applicant that has a history of providing excellent customer service and will thrive in a busy office environment.
Position Duties:
- Promote the mission, vision, and values of Tri-City Orthopaedic Clinic
- Promptly and professionally answer incoming phone calls and route them to appropriate person, department, or voicemail
- Register, schedule, and reschedule appointments in a call center/central scheduling environment
- Communicate effectively and professionally with clinical staff and providers on a daily basis
- Provide assistance and back-up as needed to the referral coordinator
- Obtain medical records from other clinics in preparation for patient appointments
- Verify insurance plans and authorization status for patient appointments. Work with L&I on authorizations for workers comp claims
- Process patient payments
- Provide assistance and back-up as needed for other administrative departments
- Other duties as assigned
Benefits:
- Health insurance
- Dental insurance
- Vision Insurance
- Paid time off
- 401(k)
- 401(k) matching
- Employee assistance program
- Life insurance
Schedule:
- Monday - Friday