Customer Care Representative II - III

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

Compensation $20.00 - $28.00 per hour depending on experience.

This position is located in-office at our West Allis, WI Operations Center.

• Answer telephone calls referred from the Voice Response System.
• Responding to customers who have chosen the option to speak to an individual from within our automated telephone response system. Also provides customer support for the Tri City website. Provides backup for the EFD area when needed.
• Respond to e-mails sent by customers through the Tri City website.
• Setup customer enrollments for account access on the Tri City website.
• Provide problem resolutions to callers and Tri City website users.
• Initiate follow-ups for customer situations that cannot be resolved on the first call or e-mail.
• Log Voice Response System activity call content and resolution, and prepare appropriate reports for supervisory review.
• Complete research requests for customers.
• Change and verify rates on the website
• Provide backup to the EFD department when needed.
• Assist with projects as necessary.
• Handle reception calls from locations.
• Open/distribute interoffice mail from locations.
• All other duties as assigned.
• Requires high school education or equivalent.
• Minimum of two years related banking customer care / call center experience or one year of Tri City National Bank customer service experience.
• Thorough knowledge of bank’s deposit systems and their operation. Some knowledge of loan systems and cardbase systems.
• Strong customer service orientation and ability to empathize with customer concerns.
• High degree of enthusiasm for customer contact.
• Excellent verbal and written communication skills.
• Excellent telephone skills and a professional telephone demeanor.
• Excellent personal organization and follow-up skills.
• Basic PC skills, including familiarity with Windows operating systems and MS Office.
  
  
  

Why Join Us

• Community Impact Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of our neighborhoods.
• Innovation Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.
• Career Growth Unlock future opportunities for personal and professional development as you navigate through our Pathways for Success.
• Celebration of Success Join a team that values and celebrates individual and collective achievements.
• Work Life Balance No early mornings or late nights, enjoy a predictable schedule with major holidays off.
• Great Employee Benefits that start on the 1st of the month after your hire date!
• Part-Time
• 401(k) with company match**
• Up to 20 hours of paid vacation after 3 months
• Full-Time
• 401(k) with company match
• Tuition reimbursement
• Medical, dental, and vision coverage
• Paid vacation and more!
  

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

(**Must be 21 to enroll in 401(k), and must work an average of 20 hours per week in order to be eligible for paid vacation.)