Training and Implementation Coordinator

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career

The Training and Implementation Coordinator supports the development, coordination, and execution of training programs and onboarding initiatives across the TRG portfolio. This role assists with implementing company training standards, maintaining training materials, and ensuring new communities and team members are successfully onboarded into TRG systems, processes, and culture.

The coordinator works closely with the Training and Implementation leadership team, Regional Managers, Property Managers, and Marketing to ensure training initiatives are organized, communicated effectively, and delivered consistently across the organization.

Key Responsibilities include but are not limited to: 

Training Coordination and Support

• Assist in coordinating company training initiatives including TRG Academy, onboarding programs, virtual training sessions, and continued education opportunities. • Support the preparation, organization, and distribution of training materials, presentations, and resources across multiple platforms. • Help maintain training calendars, schedules, and communications for upcoming programs and workshops. • Track employee participation and completion of training programs through platforms such as Gracehill. • Provide administrative and logistical support for both virtual and in-person training sessions.

Implementation and Onboarding

• Assist with onboarding new communities and acquisitions by helping coordinate training schedules, system access, and onboarding materials. • Support the rollout of company initiatives, tools, and operational updates across the portfolio. • Work with IT and Marketing teams to assist with Knock settings, user setup, and system

coordination when needed. • Ensure new team members receive required training resources and information during onboarding.

Operational Support

• Assist with the review of recorded leasing calls to identify strong customer service interactions and highlight the monthly “Knockout Call Winner.” • Help compile leasing performance data, mystery shop results, and customer experience metrics for reporting purposes. • Support the coordination and announcement of TRG Leasing All-Stars and other recognition programs. • Assist in creating and distributing the monthly Training and Engagement Newsletter highlighting updates, best practices, and top performers. • Coordinate monthly leasing contests and assist with announcements for quarterly awards and recognition programs. • Submit Incentco points for employees who qualify based on recognition programs or performance metrics.

Training Content and Systems

• Assist with maintaining training content, policies, and procedures within Gracehill to ensure materials remain accurate and up to date. • Help organize training documentation and resources for easy access by team members across the portfolio. • Support updates to operational guides, onboarding materials, and training documentation as company processes evolve.

Quality Assurance and Continuous Improvement

• Assist in monitoring mystery shop reports, Knock data, and customer experience feedback to identify potential training opportunities. • Share insights and observations with leadership to help improve training programs and operational consistency. • Support efforts to promote TRG brand standards, customer service expectations, and company culture through training initiatives.

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Required Experience and Qualifications

• Bachelor’s degree preferred but not required. • 1–3 years of experience in property management, training coordination, operations

support, or administrative roles.
• Familiarity with property management systems, CRM platforms, or training systems is a plus (Knock and Gracehill preferred).
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and coordinate across teams.
• Basic proficiency with Microsoft Office, Google Workspace, or similar tools.

Benefits as a TRGM Employee:

• Base Salary Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Company-paid PTO
• Opportunities for Professional Development and Tuition Reimbursement.

TRG Management is proud to be an Equal Opportunity Employer.

We are a Drug-Free Workplace