What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Trey Poole - State Farm Agent?
Benefits:
- Simple IRA
- License reimbursement
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Flexible schedule
- Competitive salary
ABOUT OUR AGENCY:
I opened my agency in 2015 and currently lead a team of seven. Before becoming an agent, I worked as a team member in an agency, and insurance has always been a part of my life since my father was also an agent. That background helped shape the competitive, team-oriented culture we’ve built today.
I played football at University of Mississippi (Ole Miss), and that competitive mindset still carries into how we operate as a team. We work hard, stay driven, and push each other to be our best while still making sure we enjoy the process and have fun together.
We offer PTO, paid holidays, Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where people can grow professionally while enjoying the people they work with every day. Our agency stays active in the community through several local events each year and values building strong relationships both inside and outside the office.
Our office culture is high-energy, competitive, and close-knit. We love to win, support each other, and spend time together as a team. I’m looking for someone with a great personality who can confidently handle both sales and customer service while being a true team player. The ideal candidate is motivated by growth, enjoys working with people, and is looking for a long-term opportunity to build a successful career.
ROLE DESCRIPTION:
I opened my agency in 2015 and currently lead a team of seven. Before becoming an agent, I worked as a team member in an agency, and insurance has always been a part of my life since my father was also an agent. That background helped shape the competitive, team-oriented culture we’ve built today.
I played football at University of Mississippi (Ole Miss), and that competitive mindset still carries into how we operate as a team. We work hard, stay driven, and push each other to be our best while still making sure we enjoy the process and have fun together.
We offer PTO, paid holidays, Simple IRA, health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where people can grow professionally while enjoying the people they work with every day. Our agency stays active in the community through several local events each year and values building strong relationships both inside and outside the office.
Our office culture is high-energy, competitive, and close-knit. We love to win, support each other, and spend time together as a team. I’m looking for someone with a great personality who can confidently handle both sales and customer service while being a true team player. The ideal candidate is motivated by growth, enjoys working with people, and is looking for a long-term opportunity to build a successful career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Trey Poole - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.