What are the responsibilities and job description for the Sales Support Representative position at Trexon?
Position Summary
The Sales Support Representative role is crucial in supporting our sales team, managing customer inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate will be a proactive problem solver with strong communication and organizational skills.
Minimum Qualifications
Education:
- High School Diploma or equivalent required.
Experience:
- 2 years of experience in a sales support, customer service, or inside sales role (preferably in a manufacturing or industrial setting).
Knowledge:
- Familiarity with manufacturing processes and technical sales.
- Proficiency in Microsoft Office Suite
Skills:
- Strong communication and interpersonal skills with a customer-first mindset.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Attention to detail and strong problem-solving skills.
Job Responsibilities:
- Assist the sales team with order processing, quoting, and customer inquiries.
- Review customer contracts and quality clauses to ensure alignment with company policies, pricing, and compliance requirements.
- Communicate with customers regarding order status, lead times, and product availability.
- Maintain accurate records of customer interactions, transactions, and sales data in the CRM system.
- Coordinate with internal departments, including production, engineering, and shipping, to ensure timely order fulfillment.
- Provide support in preparing sales reports, presentations, and proposals.
- Assist in managing and updating customer accounts and pricing agreements.
- Identify and escalate customer issues to the appropriate team members for resolution.
- Support marketing efforts by helping with promotions, trade shows, and customer outreach.
Internal and External Relationships
This position interacts with production, quality, and engineering departments on a regular basis
Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand as needed. This position requires the ability to lift up to ten (10) lbs. The noise level in the work environment is usually quiet.
About 603 Manufacturing
Located in Hudson, NH, 603 Manufacturing, a Trexon company, opened for business in 1998. We are an awarded manufacturer of cable assemblies and electro-mechanical assemblies. 603 Manufacturing is truly a diversified contract manufacturer, servicing the Defense, Aerospace, Industrial, Medical & Commercial industries. We offer a comprehensive benefit package including a 9/80 work schedule.
603 Manufacturing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 603 Manufacturing is an E-Verify Participant. Pre-employment drug/alcohol/background screening is required.