Technical Specialist

We are seeking a Technical Specialist – Customer Service Proposals to support our Customer Service business by developing accurate, customer-focused proposals for Spare Parts, Rebuild, Service, and Training solutions. This role is ideal for a detail-oriented professional who enjoys problem-solving, collaborating across departments, and delivering exceptional customer service.

The ideal candidate possesses a strong technical aptitude, outstanding communication skills, and a "service first" mindset. This position plays a critical role in ensuring proposal accuracy, meeting customer requirements, and identifying opportunities for cost reduction and process improvement.

• Read and interpret customer specifications to develop aftermarket quotations.
• Coordinate proposal reviews and conduct project handoff meetings upon receipt of customer purchase orders.
• Develop and maintain technical knowledge of FANUC products, systems, and Bills of Material (BOMs).
• Create detailed proposal documents using Microsoft Word and Excel, including the use of macros.
• Develop material and labor cost models and pricing grids.
• Collaborate with Engineering, Purchasing, Product Data Management, and Material Planning teams.
• Solicit pricing and quotations from vendors and suppliers.
• Drive continuous improvement initiatives focused on cost reduction and process optimization.
• Serve as a customer contact throughout the proposal process.
• Evaluate and recategorize spare parts based on customer risk assessments.
• Support additional projects and duties as assigned.

• Associate's Degree in Business Administration, Engineering, or a related technical field, or equivalent experience.

• Minimum of two years of experience in:- Material Management

  • Inventory Control
  • Sales Support
  • Customer Service
  • Supply Chain or related fields

• Proficiency with Microsoft Office applications, including:- Excel

  • Word
  • PowerPoint

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• Bachelor's Degree in Engineering or a related technical discipline.
• Experience using Oracle ERP systems.
• Experience with proposal development, quoting, or cost estimating in a manufacturing environment.
• Knowledge of BOM structures and technical documentation.

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Customer-focused approach with a commitment to service excellence.
• Project management and leadership abilities.
• Self-motivated and capable of working independently.
• Collaborative team player who thrives in a cross-functional environment.
• Advanced proficiency in Microsoft Office and web-based business applications.

• Primarily office-based role with regular interaction in manufacturing environments.
• Ability to lift up to 20 pounds occasionally.
• Ability to work in industrial settings that may include noise, dirt, and varying environmental conditions.
• Must comply with OSHA regulations and company safety standards.
• Ability to work overtime as needed to support customer deadlines.
• Minimal travel, including occasional overnight travel.
• Ability to multitask, learn new systems, and meet productivity expectations.

You should be proficient in:

• Inventory Management & Control