Senior Customer Success Manager

About the Role

Trestle is looking for a Senior Customer Success Manager who thrives on turning customer relationships into durable, expanding partnerships. You'll own a portfolio of Enterprise customers post-sale - driving onboarding, adoption, retention, and expansion - and partner closely with Sales, Product, and Engineering to solve real technical and business problems.

This role is high-touch, high-autonomy, and deeply consultative. If you love digging into a customer's workflow, uncovering where technical products can unlock more value, and being the person customers trust to get things done, this role is for you.

We invest heavily in our team's growth and happiness:

• Competitive Pay: $110,000–$140,000 base a performance-based variable component tied to account retention and growth meaningful equity participation
• Health & Wellness: Comprehensive medical, dental, and vision coverage
• Future-Proofing: Easy-to-manage 401(k) plan with diverse investment options
• Rest & Recharge: Flexible PTO policy. We trust you to take the time you need.
• Team Connection: Team offsites and regular social events
• The Office Experience: A stocked kitchen with snacks and drinks; close to public transit, including the newly-opened Line 2 light rail
• Hybrid Schedule: In-office Mon-Thurs at our Bellevue HQ, with flexible Fridays

What You'll Do

• Serve as the voice of the customer internally – partnering with Sales, Product, and Engineering to resolve issues, influence the roadmap, and surface expansion opportunities based on usage patterns and feedback
• Own retention and expansion for a portfolio of Enterprise customers
• Drive successful onboarding, adoption, and ongoing value realization of Trestle's APIs across your accounts
• Develop a deep technical and operational understanding of your customers' businesses
• Negotiate renewals and expansion deals with favorable terms for both the customer and Trestle
• Travel up to 20% for customer meetings and industry events

What We're Looking For

Must-Haves:

• 5 years in customer success, account management, or a similar customer-facing role, with technical or API-based products
• Proven ability to manage an Enterprise-grade portfolio of customers and consistently deliver on retention and expansion goals
• Comfort translating technical concepts across diverse audiences, including executive, technical, and non-technical personas
• Comfort operating in a fast-paced environment with a genuine interest in technology

Nice-to-Haves:

• Working knowledge of APIs and how they're integrated into customer workflows
• Experience working in relevant industries such as Identity, Telephony, Communications, or Lead Generation
• Experience with CS tooling (e.g., Gainsight, HubSpot, Salesforce) or with channel and partner account management

You don't need to be an identity data expert on day one. We provide hands-on product training so you can ramp quickly and support customers with confidence.

About Trestle

Trestle is a technology company based in Bellevue, WA, building the next generation of identity data products. Our APIs help businesses across industries (from contact centers and financial services to insurance and lead generation) improve customer onboarding, lead management, and call operations through accurate validation, verification, and enrichment. Enterprise customers like Twilio, ActiveProspect, and Best Buy trust us to handle 500M queries per month.

Our founders bring deep identity data expertise, having helped grow a startup to an $850M acquisition. Today, Trestle is profitable with over a thousand business customers and massive growth potential, backed by top investors and entrepreneurs with decades of experience building industry-leading technology companies.

Our mission is to make identity data accessible, accurate, and actionable for every business. We’re guided by our core values: 

• Customer First: Doing right by our customers guides every decision we make. We prioritize responsiveness, build genuine trust, and invest in relationships that endure.
• Growth Mindset: We invest in people who want to grow. We’re committed to hiring individuals eager to push beyond their comfort zone, even if their experience isn’t traditional.
• One Team: We succeed together. With our flat organizational structure and collaborative culture, supporting colleagues happens naturally.
• Figure It Out: We thrive in ambiguity. We embrace new challenges head-on and relentlessly find solutions, even when the path forward isn’t clear.
• Incremental Innovation: We believe small improvements compound into transformative change. Our innovation is steady, thoughtful, and ongoing, driven by continuous experimentation and iterative learning.

Trestle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to Apply

Please submit your resume via email to careers@trestleiq.com. Use the subject line: “Senior Customer Success Manager Application – [Your Name].”

**We encourage you to apply even if you don’t meet every qualification. If this role excites you, we want to hear from you.