Operations Field Supervisor

Reporting Location: Londonderry, NH (with travel to Portland, ME as needed)
Reports To: Operations Management
Classification: Full-Time, Exempt
Salary: $55,000 per year

Job Summary
Trend is seeking a high-energy, field-first operations professional to support our teams wherever the need is greatest. This role is for someone who thrives in motion whether on the docks in the morning, on job sites during the day, and in front of customers when it matters most.

This is not a desk job. One day you may be assisting appliance crews, the next troubleshooting a delivery, jumping on a move, or supporting operations in another market. Flexibility, positivity, and a “let’s get it done” mindset are non-negotiable.

Key Responsibilities (Field-Focused & Overlapping Duties)

• Serve as a hands-on field support leader across moving, delivery, and appliance operations

  
  
• Provide morning dock support, including crew coordination and readiness checks
  
  
• Jump in as a helper, driver support, or on-site problem solver when needed
  
  
• Troubleshoot on-site customer issues with professionalism and urgency
  
  
• Support daily field logistics, including truck readiness, cleanliness, and equipment checks
  
  
• Promote and model exceptional customer service and positive crew morale
  
  
• Act as a brand ambassador in the field showing professionalism, attitude, and culture matter
  
  
• Provide real-time support to crews and communicate operational needs back to leadership
  
  
• Assist with inventory awareness and equipment accountability while in the field
  
  
• Travel between Londonderry, NH and Portland, ME as operational needs require
  
  
• Support multiple departments with a “no task is beneath me” mentality
  
  

• Other field-based duties as assigned

  
  

What We’re Looking For

• A positive, energetic, dependable team player

  
  
• Someone who leads by example and earns respect in the field
  
  
• Comfortable working alongside crews and customers alike
  
  
• Calm under pressure, solutions-oriented, and adaptable
  
  
• Strong communicator with a customer-first mindset
  
  

• Willingness to jump in wherever needed, without ego

  
  

Required Skills & Experience

• Excellent customer service and communication skills

  
  
• Strong organizational and problem-solving abilities
  
  
• Ability to motivate teams through action, not titles
  
  
• Basic proficiency with mobile technology and reporting tools
  
  
• 1–2 years of field experience in moving, delivery, logistics, or operations preferred
  
  

• High School diploma or equivalent preferred

  
  

Physical Requirements

• Ability to lift 75 lbs or more

  
  
• Comfortable standing, walking, and working in active environments
  
  

• Able to work outdoors, on docks, and on job sites

• Medical, Dental, and Vision insurances after 90 days.

  
  
• Participation in 401(k) plan, with company match up to 4%, after 1,000 hours of service.
  
  

• 13 days of PTO per year with paid holidays that are reserved by Trend.

  
  

Why This Role Matters

This position is a critical field connector as the person who fills gaps, supports crews, protects the customer experience, and keeps operations moving forward.

Trend Moving & Storage – We don’t just set the bar, we move it.

Requirements:

• This position is subject to a clean background check

  
  
• Valid driver’s license with a clean driving record (no CDL required)
  
  
• Must be able to pass DOT requirements
  
  
• Ability to lift and move up to 75 lbs
  
  
• Prior experience driving a 26-foot box truck preferred
  
  
• Knowledge of local or regional routes and traffic patterns
  
  
• Excellent communication, time management, and customer service skills
  
  

• Strong communication and problem-solving skills

  
  

• Reliable transportation to and from work