What are the responsibilities and job description for the Program Aide position at Trempealeau County, WI?
Salary: $19.83 - $22.65 Hourly
Location : Whitehall
Job Type: Full-Time
Job Number: 202200246
Department: Human Services
Opening Date: 07/23/2026
Purpose of Position
The Health and Human Services Department is currently recruiting for a Program Aide position to join their team.
This position will remain open until filled. Interested applicants are strongly encouraged to apply early as the posting may be closed once a satisfactory candidate pool is identified.
The purpose of this position is to serve as a para-professional within the Children & Families Unit serving children, and families faced with child welfare or juvenile justice issues. The person in this position assists the Social Workers serving families under stress and in jeopardy of out of home placements. This position additionally works in Access, assists with Youth Justice referral entry, legal status entry and legal document uploads. The work is performed under the supervision of the Family and Children's Services Supervisor.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.
Provide CPS Access intake coverage as assigned, accepting walk-in reports and entering written reports while on phone live with reporter, following intake protocols. Make independent access recommendations in screening determination.
Interview effectively gather information from reporters and other stakeholders in a variety of situations.
Fully and accurately document all reports in the appropriate electronic systems according to relevant standards, including but not limited to eWiSACWIS and Microsoft Office Suite.
Participate in Access staffing of referrals to child protection and youth justice referrals offering input from knowledge of family and situation based on interview with reporter.
Coordinates, assists with, and/or provides support services to families which may include parent/family training, supervised visitation, daily living skills training, monitoring compliance with agreements and court orders, scheduling meetings and staff, researching resources, etc.
Provides information and education to parents, encouraging the use of the individual and family support system.
Conducts supervised child visits, emphasizing and teaching child management skills in the process. To include transportation of both children and parents.
Maintain on-going communication (at least bi-weekly) with the assigned social worker or case worker and other service providers in the home regarding the family's progress in behavioral, parenting or individual counseling or service areas.
Carry out the family skills training as identified in the family's case plan and monitor and report progress to the social worker or case worker.
Coordinate work and services with appropriate community resources and attend case staffing meetings with other agencies when required and assigned by supervisor.
Maintain innovative and non-judgmental approach/attitude in dealing with families.
Maintain professional attitude and behavior in all interactions with families, other agencies, the public and other county staff.
Provides professional court testimony relative to assigned cases as directed by the supervisor.
Maintains client service records, both paper and electronic, on assigned cases per agency policy and as prescribed in case service plans.
Receive and entry of Youth Justice and Truancy Referrals into ewisacwis, Intake form uploads into ewisacwis, Restitution and Victim Response upload into ewisacwis.
Monitor, receive and upload truancy and attendance reports in-box and entry into new referrals or ongoing youth case files.
Receive of JV and JC hearing notifications, legal documents. Enter hearing on shared calendar immediately. Upload notification and legal status in ewisacwis cases immediately.
Apply departmental policies and procedures with respect to confidentiality.
Perform records maintenance and clerical activities in accordance with requirements and department policies.
Attends supervisor approved staff training for job specific duties or other meetings, as required.
Knowledge, Skills, and Abilities
Bilingual English and Spanish Preferred
Ability to represent county and department in professional and courteous manner during all interactions.
Ability to prioritize professionalism, patience and kindness during repetitive interactions that require educating community, peers, partners regarding scope, practice and may require navigating confrontational conversations.
Ability to prioritize workload and enter reports live with accuracy.
Preferred professional typing speed 65-75 WPM and ability to navigate multiple systems at a time.
Ability to classify, compute and tabulate data and information, following a prescribed plan requiring the exercise of some judgment. Ability to compare, count, differentiate, measure and sort information. Ability to assemble, copy, record and transcribe data and information.
Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards. Ability to follow specific instructions and respond to simple requests from others.
Ability to utilize a wide variety of descriptive data and information such as billing statements, purchase orders, agency program forms, spreadsheets, regulations, correspondence and computer software operating manuals.
Ability to communicate orally and in writing with agency personnel, clients, other agencies and the general public.
Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals. Ability to interpret basic statistical reports.
Ability to use functional reasoning in performing semi-routine functions involving standardized work with some choice of action.
Ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which may be subject to frequent change.
Training, Experience and Other Requirements
Possess 2 years of documented credit in an institution of higher education with at least 15 credit hours in one (or combined) of the following areas; Social Work, Human Development, Early Childhood Education, Administration or related field or 5 years of Human Service related experience, or any combination of education and/or experience that provides equivalent knowledge, skills and abilities. Possess good knowledge of household management, child development, parenting skills, financial counseling, problem solving, and understanding of human behavior. Knowledge of available appropriate community resources. Ability to communicate effectively both verbally and in writing. Ability to engage clients establishing a good working relationship building on positive attributes. Proficient in basic computer skills. Ability to utilize computer programs to document case activities and use for education and training with clients. Possess valid driver's license and insurance.
2026 BENEFIT SUMMARY
Trempealeau County (Regular Full-time/part-time employees) BENEFIT
Non-Represented Benefit Package for 2026. A complete packet of benefits information will be provided to the candidate selected for the position. This illustration summarizes the benefits presently offered by Trempealeau County and is not a guarantee of benefits.
Benefit TypeWhat you receiveEligibleWho PaysMedical*
County participates in the State of Wisconsin offered Health Plan.
$500 individual / $1000 family deductible.
Routine/Preventative services- plan pays 100%. Emergency Room copay - $60 per visit. Annual Wellness Incentive - $150 gift card for employee & spouse when annual physical/wellness screens complete.First of the month following 30 days of employment
County contributes 88%. Employee Contribution for lowest cost plan available within the County is:
Single Plan: $126.42/per month
Family Plan: $310.83/per month
Premiums vary by plan. Other plan networks available.Flex
Spending Account
(FSA)$500 -Single Health Plan
$1000-Family Health Plan
County contributes either $500/$1000 for each employee enrolling in the county sponsored medical plan.First of the month following 30 days of employmentOption to contribute up to an additional $3,400 for medical and $7500 for dependent care per year. Expenses must be incurred 1/1/26 - 3/15/27 and submitted for reimbursement by 5/31/27.Pension
Wisconsin Retirement System (WRS). Pension plan provides a lifetime retirement payment once vested (after 5 years) and have reached minimum retirement age (age 55 for most employees). Pre-taxed.
Date of Hire
(may not be eligible for part-time positions)General Employees
Employee contribution: 7.2%
County contribution: 7.2%
Total: 14.4Dental
Delta Dental WI Plan: Uniform Dental Benefit (UDB)/Preventative offers basic coverage for routine cleanings, x-rays, fillings (100% no deductible), orthodontics (50% for those 19 and under with $1500 individual max). Supplemental plans (Select or Select Plus) offer coverage for crowns, bridges, dentures, root canals, oral surgery, surgical extractions and additional orthodontics (regardless of age). Pre-taxed. First of the month following 30 days of employment
County contributes 88% of Uniform preventive dental when enrolled in group health insurance.
Uniform Preventative Dental stand-alone cost (no enrollment in group health insurance):
Single: $37.18 / month
Family: $92.98 / month
Supplemental plans also available for individual, individual plus children, individual plus spouse and family coverage at an additional cost- employee pays 100%.VisionMetLife Vision: Eye exams ($15 copay in-network), $150 for frames $150 for contact lenses and discount on Laser Vision Correction. Pre-taxed. First of the month following 30 days of employment
Employees pay 100%
Employee: $4.72 / month
Individual Spouse: $9.40/ month
Individual Children: $10.60/ month
Family: $16.94 / monthDeferred Compensation
Available plans: WI Deferred Comp (WDC) and Nationwide (NACO). Allows you to invest today in retirement. Federal/State taxes are deferred until your assets are withdrawn.
Anytime
Employees pay 100%
Available through payroll deduction (flat rate or percentage).Additional Voluntary Benefits
Provided by Trustmark Benefits
Provided by The Insurance Center
Term Life Insurance Anytime
Employees pay 100%
Employee direct pay to vendorVacation*Accrues per pay period per year as follows.
First year of service: 12 days
1-4 years of service: 15 days
5-9 years of service: 18 days
10-15 years of service: 20 days
16-20 years of service: 24 days
21-25 years of service: 26 days
26-29 years of service: 28 days
30 years of service: 30 days
Accrual begins Date of Hire
Payout Upon Separation
100% following 1 year introductory period.
Sick Leave*
Accrues per pay period up to 12 days per year. Max 960 hours.
Accrual begins Date of Hire
Payout Upon Retirement:
100% max 480 hours.
Holidays*
New Year's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Two Personal Holidays. Exceptions may be necessary in some County departments.
Normally granted Holiday off with pay as listed
Payout Upon Separation
None.
*Exception for certain Sheriff's Office employees for holidays, sick & vacation accrual. Pro-rated benefits for positions less than 40 hours per week.
01
After reading the Training, Experience and Other Requirements listed in the Job Description, briefly tell us about relevant education and work experience that qualifies you for this position.
Required Question
Location : Whitehall
Job Type: Full-Time
Job Number: 202200246
Department: Human Services
Opening Date: 07/23/2026
Purpose of Position
The Health and Human Services Department is currently recruiting for a Program Aide position to join their team.
This position will remain open until filled. Interested applicants are strongly encouraged to apply early as the posting may be closed once a satisfactory candidate pool is identified.
The purpose of this position is to serve as a para-professional within the Children & Families Unit serving children, and families faced with child welfare or juvenile justice issues. The person in this position assists the Social Workers serving families under stress and in jeopardy of out of home placements. This position additionally works in Access, assists with Youth Justice referral entry, legal status entry and legal document uploads. The work is performed under the supervision of the Family and Children's Services Supervisor.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.
Provide CPS Access intake coverage as assigned, accepting walk-in reports and entering written reports while on phone live with reporter, following intake protocols. Make independent access recommendations in screening determination.
Interview effectively gather information from reporters and other stakeholders in a variety of situations.
Fully and accurately document all reports in the appropriate electronic systems according to relevant standards, including but not limited to eWiSACWIS and Microsoft Office Suite.
Participate in Access staffing of referrals to child protection and youth justice referrals offering input from knowledge of family and situation based on interview with reporter.
Coordinates, assists with, and/or provides support services to families which may include parent/family training, supervised visitation, daily living skills training, monitoring compliance with agreements and court orders, scheduling meetings and staff, researching resources, etc.
Provides information and education to parents, encouraging the use of the individual and family support system.
Conducts supervised child visits, emphasizing and teaching child management skills in the process. To include transportation of both children and parents.
Maintain on-going communication (at least bi-weekly) with the assigned social worker or case worker and other service providers in the home regarding the family's progress in behavioral, parenting or individual counseling or service areas.
Carry out the family skills training as identified in the family's case plan and monitor and report progress to the social worker or case worker.
Coordinate work and services with appropriate community resources and attend case staffing meetings with other agencies when required and assigned by supervisor.
Maintain innovative and non-judgmental approach/attitude in dealing with families.
Maintain professional attitude and behavior in all interactions with families, other agencies, the public and other county staff.
Provides professional court testimony relative to assigned cases as directed by the supervisor.
Maintains client service records, both paper and electronic, on assigned cases per agency policy and as prescribed in case service plans.
Receive and entry of Youth Justice and Truancy Referrals into ewisacwis, Intake form uploads into ewisacwis, Restitution and Victim Response upload into ewisacwis.
Monitor, receive and upload truancy and attendance reports in-box and entry into new referrals or ongoing youth case files.
Receive of JV and JC hearing notifications, legal documents. Enter hearing on shared calendar immediately. Upload notification and legal status in ewisacwis cases immediately.
Apply departmental policies and procedures with respect to confidentiality.
Perform records maintenance and clerical activities in accordance with requirements and department policies.
Attends supervisor approved staff training for job specific duties or other meetings, as required.
Knowledge, Skills, and Abilities
Bilingual English and Spanish Preferred
Ability to represent county and department in professional and courteous manner during all interactions.
Ability to prioritize professionalism, patience and kindness during repetitive interactions that require educating community, peers, partners regarding scope, practice and may require navigating confrontational conversations.
Ability to prioritize workload and enter reports live with accuracy.
Preferred professional typing speed 65-75 WPM and ability to navigate multiple systems at a time.
Ability to classify, compute and tabulate data and information, following a prescribed plan requiring the exercise of some judgment. Ability to compare, count, differentiate, measure and sort information. Ability to assemble, copy, record and transcribe data and information.
Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards. Ability to follow specific instructions and respond to simple requests from others.
Ability to utilize a wide variety of descriptive data and information such as billing statements, purchase orders, agency program forms, spreadsheets, regulations, correspondence and computer software operating manuals.
Ability to communicate orally and in writing with agency personnel, clients, other agencies and the general public.
Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals. Ability to interpret basic statistical reports.
Ability to use functional reasoning in performing semi-routine functions involving standardized work with some choice of action.
Ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which may be subject to frequent change.
Training, Experience and Other Requirements
Possess 2 years of documented credit in an institution of higher education with at least 15 credit hours in one (or combined) of the following areas; Social Work, Human Development, Early Childhood Education, Administration or related field or 5 years of Human Service related experience, or any combination of education and/or experience that provides equivalent knowledge, skills and abilities. Possess good knowledge of household management, child development, parenting skills, financial counseling, problem solving, and understanding of human behavior. Knowledge of available appropriate community resources. Ability to communicate effectively both verbally and in writing. Ability to engage clients establishing a good working relationship building on positive attributes. Proficient in basic computer skills. Ability to utilize computer programs to document case activities and use for education and training with clients. Possess valid driver's license and insurance.
2026 BENEFIT SUMMARY
Trempealeau County (Regular Full-time/part-time employees) BENEFIT
Non-Represented Benefit Package for 2026. A complete packet of benefits information will be provided to the candidate selected for the position. This illustration summarizes the benefits presently offered by Trempealeau County and is not a guarantee of benefits.
Benefit TypeWhat you receiveEligibleWho PaysMedical*
County participates in the State of Wisconsin offered Health Plan.
$500 individual / $1000 family deductible.
Routine/Preventative services- plan pays 100%. Emergency Room copay - $60 per visit. Annual Wellness Incentive - $150 gift card for employee & spouse when annual physical/wellness screens complete.First of the month following 30 days of employment
County contributes 88%. Employee Contribution for lowest cost plan available within the County is:
Single Plan: $126.42/per month
Family Plan: $310.83/per month
Premiums vary by plan. Other plan networks available.Flex
Spending Account
(FSA)$500 -Single Health Plan
$1000-Family Health Plan
County contributes either $500/$1000 for each employee enrolling in the county sponsored medical plan.First of the month following 30 days of employmentOption to contribute up to an additional $3,400 for medical and $7500 for dependent care per year. Expenses must be incurred 1/1/26 - 3/15/27 and submitted for reimbursement by 5/31/27.Pension
Wisconsin Retirement System (WRS). Pension plan provides a lifetime retirement payment once vested (after 5 years) and have reached minimum retirement age (age 55 for most employees). Pre-taxed.
Date of Hire
(may not be eligible for part-time positions)General Employees
Employee contribution: 7.2%
County contribution: 7.2%
Total: 14.4Dental
Delta Dental WI Plan: Uniform Dental Benefit (UDB)/Preventative offers basic coverage for routine cleanings, x-rays, fillings (100% no deductible), orthodontics (50% for those 19 and under with $1500 individual max). Supplemental plans (Select or Select Plus) offer coverage for crowns, bridges, dentures, root canals, oral surgery, surgical extractions and additional orthodontics (regardless of age). Pre-taxed. First of the month following 30 days of employment
County contributes 88% of Uniform preventive dental when enrolled in group health insurance.
Uniform Preventative Dental stand-alone cost (no enrollment in group health insurance):
Single: $37.18 / month
Family: $92.98 / month
Supplemental plans also available for individual, individual plus children, individual plus spouse and family coverage at an additional cost- employee pays 100%.VisionMetLife Vision: Eye exams ($15 copay in-network), $150 for frames $150 for contact lenses and discount on Laser Vision Correction. Pre-taxed. First of the month following 30 days of employment
Employees pay 100%
Employee: $4.72 / month
Individual Spouse: $9.40/ month
Individual Children: $10.60/ month
Family: $16.94 / monthDeferred Compensation
Available plans: WI Deferred Comp (WDC) and Nationwide (NACO). Allows you to invest today in retirement. Federal/State taxes are deferred until your assets are withdrawn.
Anytime
Employees pay 100%
Available through payroll deduction (flat rate or percentage).Additional Voluntary Benefits
Provided by Trustmark Benefits
- Accident Insurance
- Critical Illness
- Universal Life Insurance
- Hospital Indemnity
- Short Term Disability
Provided by The Insurance Center
Term Life Insurance Anytime
Employees pay 100%
Employee direct pay to vendorVacation*Accrues per pay period per year as follows.
First year of service: 12 days
1-4 years of service: 15 days
5-9 years of service: 18 days
10-15 years of service: 20 days
16-20 years of service: 24 days
21-25 years of service: 26 days
26-29 years of service: 28 days
30 years of service: 30 days
Accrual begins Date of Hire
Payout Upon Separation
100% following 1 year introductory period.
Sick Leave*
Accrues per pay period up to 12 days per year. Max 960 hours.
Accrual begins Date of Hire
Payout Upon Retirement:
100% max 480 hours.
Holidays*
New Year's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Two Personal Holidays. Exceptions may be necessary in some County departments.
Normally granted Holiday off with pay as listed
Payout Upon Separation
None.
*Exception for certain Sheriff's Office employees for holidays, sick & vacation accrual. Pro-rated benefits for positions less than 40 hours per week.
01
After reading the Training, Experience and Other Requirements listed in the Job Description, briefly tell us about relevant education and work experience that qualifies you for this position.
Required Question
Salary : $20 - $23