Technical Application Specialist (Sr)

Job Description

GENERAL PURPOSE OF THE JOB:

The Senior Technical Application Specialist ensures proper application of core product line responsibilities in accordance with company and industry guidelines by providing on-site and problem resolution assistance along with coaching/mentoring on testing results and techniques with the ability to be heavily involved in industry organizations that help shape industry standards.

Essential Duties And Responsibilities

• Conduct general and complex on site product applications, substrate analysis using specialty equipment with the ability to interpret testing data and make recommendations based off the collected data.
• Recommend and approve Product Line application policies within technical literature, Coordinate 3rd party testing certification/approvals
• Collect Data for project or product specific testing, interpret results and make recommendation based off of finding. High level of understanding of testing methods/techniques for Laboratory/Field Testing.
• Perform and collect data from field and in-house/analytical lab specific testing to help interpret results and present a general understanding of testing methods and techniques to confirm varying compatibility.
• Develop and review of sales product literature, application instruction, and the maintenance and updating of field training manuals.
• Attend and coordinate job site visits with customers and field sales reps to conduct and interpret product application testing to make product and installation recommendations for troubleshooting on-site variation.
• Write, review and make recommendations for letters of installation, job parameters, and competitive product comparisons along with detailed drawings to help make the sale.
• Effectively collaborate with internal and designated external customers.
• Assure product performance through demonstrating, reviewing and making recommendations for proper use and field application.
• Provide independent product support on all lines. Mastered assigned core product line technology to include writing policy; Assists in supporting product lines outside of core.
• Actively able to train/mentor new employees.
  
  

EDUCATION

• High School Diploma or GED required.
• Bachelor’s degree in Science, Engineering, Construction or similar field preferred.
  
  

Experience

• 4-7 years Technical Service, Construction, Customer Service or similar experience.
• Must have prior knowledge and experience in the Roofing industry.
  
  

Other Skills And Abilities

• Experience with Auto CAD, Work, Excel, etc.
• Ability to manage multiple priorities.
• Effective team player.
• Self-motivated.
• Excellent written and verbal communication skills.
• Ability to travel up to 50% in the North America region.
• Mechanical aptitude.
• Mentoring/Training.
  
  

Other Qualifications

• Industry Involvement Preferred – ASTM SME.
  
  

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status