What are the responsibilities and job description for the Field Diagnostic Technician position at Tremco CPG Inc.?
GENERAL PURPOSE OF THE JOB:
This position performs various diagnostic onsite inspections for customers, as well as other inspection services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
- Work with Lead Diagnostics Technician
- Collaborate with other Field Supervisors as necessary.
- Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied.
- Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters.
- Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem.
- Maintain a professional appearance and demeanor at all times when providing services to customers.
- In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes.
- Proper completion of all services and related paperwork.
- Participate in all safety trainings and complete any required documentation.
- Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services
OTHER SKILLS AND ABILITIES:
- Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
- Ability to work independently
- Excellent customer service skills and ability to build relationships
- Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx. 75 lbs. over long distances
- Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
- Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)