What are the responsibilities and job description for the Customer Service Assistant Manager position at Tremco Construction Products Group, Inc.?
Job Description
Title : Customer Service Assistant Manager
Who We Are :
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary :
Assist Customer Service Manager, handles special assignments and other duties as needed.
Essential Functions :
- 30%-50% Order entry for various regions, as needed.
- Manage a team of 6 or more Customer Service Representatives.
- Handle personnel issues, performance reviews, etc. for those employees.
- Handle escalations from Sales Reps, related to personnel, service, and specific order issues.
- Participate in Sales Region Meetings.
- Monitor coverage for Region Inboxes and Phones.
- Communicate and train the team on changes to policies, processes, products, etc.
- Assist in the new hire process.
- Coordinate new hire training and ongoing Team Training.
- Assist with Team backlog, shipped not invoiced, and open orders.
- Escalate production & inventory issues.
- Develop ideas and suggestions that can be implemented within the group to continuously improve morale, productivity, and overall company performance.
- Perform additional duties as assigned.
- Commit to the Company's safety and quality programs.
Requirements :
Physical Requirements :
This position requires minimal physical activity but does require computer usage for an extended period - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position.
What We Offer :
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
In order to be the best, we must hire the best"
