What are the responsibilities and job description for the Client Relations Specialist position at Trem?
Client Relations Specialist
Company: TREM – Turner Real Estate Media
Location: Memphis, TN | West Memphis, AR | North Mississippi
About Us
TREM is a rapidly growing real estate media company providing professional photography, drone services, video, floor plans, virtual staging, and marketing solutions for real estate professionals. We believe exceptional service builds exceptional relationships, and we're looking for someone who can become the face of our company within the real estate community.
This position is ideal for someone who genuinely enjoys connecting with people, building relationships, and representing a brand with professionalism and enthusiasm.
Position Overview
As our Business Development & Client Relations Representative, you will serve as the primary ambassador for TREM. Your mission is to strengthen existing client relationships, build new ones, and ensure every interaction leaves agents excited to continue working with us.
This is not a cold-calling sales position. Instead, you'll focus on creating meaningful relationships that drive long-term loyalty and business growth.
Responsibilities
- Attend real estate office meetings, broker opens, networking events, and industry functions on behalf of TREM.
- Build genuine relationships with real estate agents, brokers, and office managers.
- Introduce new agents to TREM's services and answer questions about our offerings.
- Maintain regular communication with existing clients to ensure they have an exceptional experience.
- Check in with clients to gather feedback and identify opportunities to improve our service.
- Celebrate client milestones, recognize achievements, and help strengthen client engagement.
- Collaborate with the TREM team to communicate client needs and feedback.
- Assist with planning client appreciation events, educational sessions, and promotional campaigns.
- Represent the TREM brand professionally in every interaction.
- Identify opportunities to grow existing accounts and generate referrals.
Preferred Qualifications
We care far more about your ability to connect with people than your sales experience.
The ideal candidate is:
- Naturally outgoing and personable.
- An excellent communicator who enjoys meeting new people.
- Professional, polished, and confident in both one-on-one and group settings.
- Passionate about delivering exceptional customer service.
- Organized and capable of managing multiple relationships.
- Self-motivated and comfortable working independently.
- Dependable, punctual, and highly accountable.
- Comfortable speaking in front of groups of real estate professionals.
- Familiarity with the real estate industry is a plus but not required.
What Success Looks Like
Success in this role isn't measured by high-pressure sales. It's measured by the strength of the relationships you build.
You'll help increase:
- Client satisfaction
- Client retention
- Repeat business
- Referrals
- Agent engagement
- Overall brand awareness within the Memphis real estate community
Why Join TREM?
- Flexible work environment.
- Opportunity to grow with an expanding company.
- Help shape the future of one of the region's fastest-growing real estate media brands.
- Meet and network with top-producing real estate professionals.
- Make a measurable impact on the company's growth.
Compensation
- Competitive base pay (or hourly, depending on experience)
- Performance bonuses based on client growth and retention
- Mileage reimbursement for approved travel (if applicable)
How to Apply
Please submit:
- Your resume
- A brief introduction explaining why you'd be a great representative for TREM
- Any experience in customer service, relationship management, sales, hospitality, marketing, or networking
We're looking for someone who loves building relationships, creating memorable client experiences, and helping businesses grow through outstanding service.
Pay: $2,000.00 - $2,500.00 per month
Benefits:
- Happy hour
- Professional development assistance
- Work from home
Work Location: In person
Salary : $2,000 - $2,500