Customer Service Representative

International Inside Sales & Customer Service Representative - is responsible for supporting the International and Domestic Marketing companies to ensure timely order entry and fulfillment. They serve as the link between the warehouse operations and Marketing Companies.

Tasks and Responsibilities:

Responsible for all correspondence, quotations, placement of orders, credit memos, and customer service to our International Marketing Companies.

• Review customers purchase orders for any deviation from quote and follow-up accordingly.
• Claim management (Returns)
• Should be familiar with ITAR rules and regulations.
• Support our domestic Marketing Companies to resolve issues within the order fulfillment process from our Logistics Center.
• Expediting shipments to support on time delivery.
• Develop, manage, and process export shipping documentation (NAFTA, SLI, SED,…..) and coordinate with shipping department to ensure proper delivery of orders.
• Special Projects as needed
• Review/up-date customer files to ensure that proper certs, test reports, etc. are included.
• Responsible for OTD to all International Marketing Companies.
• Other duties as assigned

Education and Experience:

• High school diploma or GED required. Associates or higher in Business Administration or relevant degree preferred.
• Minimum 3 years experience in customer service and international shipping is preferred.

Competencies:

• Able to work in a fast paced environment.
• Must be highly organized.
• High level of accuracy.
• Excellent problem solving, and strong communication skills.
• Proficiency in Microsoft Word, Excel and Power Point
• JD Edwards experience advantageous
• Only U.S. Citizens and Lawful Permanent Residents of the U.S. will be considered for this position.
• Self Motivated
• Able to disseminate information and action
• Comfortable communicating with International colleagues.
• Ability to lift and carry 40 lb. with or without a reasonable accommodation.

Travel:

The Customer Service Representative position is a local on-site position.

• Limited domestic travel requirements less than 5% per year.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.