Customer Service Representative - Experienced

Unique Opportunity: Customer Service Representative Experienced

Trelleborg Pipe Seals Milford Inc. invites experienced Customer Service Representatives to join our team at our manufacturing facility in Milford, NH. By joining us, you will have the chance to play a crucial role in delivering exceptional service to our valued customers, ensuring their satisfaction with our products and services. This position offers a unique opportunity to make a significant impact through your proven customer service skills within a world-class organization.

Responsibilities:

• Respond to customer inquiries via telephone or email and provide prompt problem resolution in accordance with our service standards.
• Process orders received by telephone or email from customers and outside salespeople.
• Provide customers and end users with product and technical support.
• Maintain detailed and current knowledge of our products and services.
• Analyze customer needs and communicate them internally when required.
• Keep the outside sales force informed of activity and trends in their territory.
• Qualify customers and work with multiple pricing schedules.
• Connect with customers to ensure they understand how to use our products accurately.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information they may need.
• Check stock availability to provide accurate delivery information to customers.
• Address and resolve customer inquiries and issues in a timely and efficient manner.
• Confer with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compile statistics and prepare various reports for management.
• Other duties as assigned or needed.

Requirements:

• Proven experience in a customer service role, with strong preference for experience within a manufacturing environment.
• Above-average digital literacy, including proficiency in word processing, Excel, and accurate data entry.
• Experience with international shipping documents and procedures.
• Consistent dedication and reliability.
• Self-Motivated and able to work independently in a team environment.

At Trelleborg Pipe Seals Milford Inc., we are committed to providing a world-class customer experience. You will have the opportunity to showcase your outstanding problem-solving skills and dedication to ensuring customer satisfaction. Your role will be instrumental in maintaining our flawless reputation in the industry and contributing to our mission of empowering our customers to succeed in the global marketplace.

To excel in this role, we are looking for an experienced customer service professional with a proven track record in a manufacturing environment. Your knowledge and proficiency in word processing, spreadsheets, and accurate data entry will enable you to effectively handle customer inquiries and process orders with precision. Experience with international shipping documents and procedures will be an asset in providing comprehensive support to our customers.

At Trelleborg Pipe Seals Milford Inc., we foster a collaborative and inclusive work environment where every team member's contributions are valued. We believe that by working together, we can achieve ambitious goals and deliver world-class service to our customers. As a Customer Service Representative, you will have the opportunity to collaborate closely with our service and technical departments, ensuring that customer service needs are effectively communicated and met.

Join our team at Trelleborg Pipe Seals Milford Inc. and be part of a company that is dedicated to innovation and excellence. Submit your application today and take the next step in your career as a Customer Service Representative. We look forward to reviewing your application and determining how your exceptional skills and experience can contribute to our continued success.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Milford, NH 03055 (Preferred)

Ability to Relocate:

• Milford, NH 03055: Relocate before starting work (Required)

Work Location: In person

Benefits:

Salary : $55,000 - $70,000