What are the responsibilities and job description for the Customer Service Representative / Administrator position at Trelleborg Pipe Seals Milford?
Company Overview
Trelleborg is a global leader in engineered polymer solutions that seal, damp, and protect critical applications in demanding environments. Our innovative solutions drive enhanced performance for our customers while emphasizing sustainability and reliability.
Job Summary
We are seeking an energetic and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support through phone, and email. Your organizational skills and technical proficiency will ensure smooth communication, efficient data entry, and seamless office operations. This position offers an exciting opportunity to develop your administrative and customer service skills within a thriving company.
Responsibilities
- Acts as a point of contact between TPSM and its customers
- Ensure standardized, professional presentation of quotes and adherence to customer quote policies
- Direct customer communication via telephone and email
- Develop and maintain strong customer relations while projecting professionalism
- Facilitate and ensure timely completion for acceptance of new purchase orders
- Provide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely mannerArranging of technical support to customers by working with various departments and staff within TPSM
- Provide sales assistance to any outside plant sales personnel within Trelleborg or external customersData entry duties to include the processing of quotes and sales orders
- Ensure sales and service materials are updated and available to customers
- Miscellaneous administrative duties and tasks as assigned by management
- Assistance with administrative tasks related to trade show coordination
- Assistance with Export Paperwork
Qualifications
- Proven experience in office management or administrative support roles with strong organizational skills
- Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and productivity software
- Strong typing skills with attention to detail for data entry and proofreading tasks
- Exceptional phone communication skills with a professional demeanor and phone etiquette
- Ability to multitask efficiently in a fast-paced environment while maintaining high productivity levels
Join us to be part of a vibrant team dedicated to delivering top-tier customer service while advancing your career in a supportive environment!
Pay: $24.78 - $29.84 per hour
Expected hours: 40.0 per week
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, 401K PlanSalary : $25 - $30