Implementation Manager

Job Description

ESSENTIAL FUNCTIONS:

• Lead the end‑to‑end implementation of mid‑ to large‑scale client projects, ensuring delivery within scope, timeline, and budget.
• Serve as the primary client liaison throughout the project lifecycle, fostering strong and collaborative relationships.
• Coordinate with cross‑functional teams—including Account Management, Product, Technical, and Support—to ensure alignment and seamless execution.
• Develop and maintain detailed project plans, schedules, and resource allocations to guide successful delivery.
• Monitor project progress, proactively identifying and mitigating risks, issues, and scope changes.
• Facilitate client onboarding, training, and knowledge transfer to ensure successful adoption of solutions.
• Ensure all deliverables meet defined quality standards and contractual requirements.
• Provide clear, consistent, and transparent status updates to internal and external stakeholders.
• Track and report progress against short‑ and long‑term project goals.
• Manage and communicate changes to project scope, schedule, and cost in partnership with stakeholders.
• Escalate critical issues as needed to ensure timely resolution.
• Prioritize and manage multiple concurrent projects to meet commitments and deadlines.
• Measure and evaluate project performance using appropriate tools, metrics, and methodologies.
• Identify opportunities for continuous improvement and implement best practices across implementations.
• Support internal teams by removing roadblocks and driving efficient issue resolution.
• Apply foundational risk management strategies to minimize potential disruptions.
• Perform additional duties as assigned to support project and organizational objectives.

KNOWLEDGE SKILLS & ABILITIES

POSITION REQUIREMENTS:

Minimum Education/Experience: Bachelor’s degree (BA or BS) from an accredited college or university plus a minimum of four (4) years of experience in a related field; alternatively, a high school diploma or equivalent plus a minimum of eight (8) years of experience in a technical related field.

Company / Industry Knowledge:

• Client management experience with demonstrated quantifiable results in B2B technology, software, data analytics, or payments organizations is preferred.
• Experience in account management, client services, or consulting roles supporting credit unions, banks, or other financial institutions is highly desirable.
• A strong working knowledge of Agile and Waterfall methodologies is expected.
• A solid understanding of project management principles, lifecycle phases, and best practices.
• Able to effectively establish timelines, manage dependencies, and deliver projects against defined objectives, deadlines, and expected outcomes.
• PMP certification is preferred; candidates must either currently hold the certification or meet the eligibility requirements and obtain PMP certification within 12 months of hire.