Sr. E-Commerce Operations Manager

Senior Ecommerce Operations Manager

Florida-Based | $95k–$115k $10k Incentive Plan | Full-Time

Trek Bicycle Stores is growing fast, and we're building an ecommerce platform that seamlessly connects our in-store experience with our online customer journey. We're looking for a seasoned ecommerce operator with omni-channel experience who understands how digital and retail operations work together to drive revenue and customer satisfaction.

If you enjoy refining systems, improving the customer experience, and producing measurable results, this role will feel like home.

About the Role

This is a hands-on, results-driven position where you'll own the ecommerce channel end to end. You’ll refine the website experience, align digital and store operations, and build the structure that supports scalable growth across a multi-location retail business.

You're not walking into a crisis. You're stepping into a developing, high-opportunity ecommerce environment ready for a strong operator to elevate it.

What You’ll Do

• Improve website flow, navigation, and customer experience

• Solve friction between online ordering and in-store fulfillment

• Strengthen omni-channel processes that connect ecommerce to store operations

• Improve conversion rate through thoughtful CRO and UX refinement

• Increase AOV through strategic merchandising and offer design

• Oversee fulfillment across multiple locations and maintain 95% OTIF

• Establish repeatable processes, clean reporting, and weekly scorecards

• Build the systems that support predictable ecommerce growth

What Success Looks Like

• A faster, cleaner online shopping experience

• Improved conversion rate and higher AOV

• Seamless coordination between ecommerce and store fulfillment

• Reliable, on-time orders

• Clean catalog and accurate tracking

• Predictable weekly execution

• A scalable omni-channel system supporting long-term growth

You’ll Be a Great Fit If You Are:

•      Experienced in omni-channel ecommerce (buy-online-pickup-in-store, ship-from-store, multi-location inventory, etc.)

•      A hands-on Shopify operator with strong technical instincts

•      You think in terms of both growth and cost discipline. You build systems that scale without bloating expenses and you’re constantly hunting for waste to eliminate

•      Obsessed with improving systems and removing operational friction

•      Driven by clear KPIs and measurable results

•      Strong in communication, follow-through, and execution

•      Energized by growth and contributing at a high level

This Role Is Not for You If:

• You prefer a slow-moving environment

• You want to manage from a distance instead of operating

• You shy away from accountability or clear metrics

• You prefer theory over action

Compensation & Growth Path

• Base: $95,000–$115,000

• Annual incentive potential: $10,000 (simple, output-driven KPIs: CR, AOV, OTIF)

• Growth path includes greater autonomy and expanded P&L influence as systems strengthen

If you thrive in omni-channel environments and love elevating systems — this role is built for you.

Apply and help us build the next chapter of Trek Bicycle Stores’ ecommerce expansion.