Station Training Supervisor

GENERAL PURPOSE OF JOB:

Responsible for conducting initial and recurrent training for above and below wing operations including but not limited to, ramp operation, customer service, security, Safety, ACAA, Weight and Balance, and Aircraft appearance. A working knowledge of Customer Service and Ground Operations training is a plus. This position is cross-utilized in all below wing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Facilitate initial and recurrent training in all areas mentioned above within the station.

1. Evaluate and supervise customer service and ramp procedures safety and compliance.

1. Create and maintain all training records per company, carrier and FAA regulations.

1. Conduct GSE (Ground service equipment) training on all motorized equipment.

1. Conduct customer service and ground operations training with Hazmat Recognition, Security, ACAA, etc.

1. Train and implement Station training procedures for the handling of specific carrier contract.

1. Perform other duties in supporting Training department’s goals and objectives.

1. Assist the department in the achievement of corporate and departmental goals and improve the overall product.

1. Support Station operations training in any and all projects that are assigned.  In addition, assist with Station Operation needs during times when there are no classes.

1. Ability to communicate orally and in writing to students, subordinates and upper level management.

1. Other duties as assigned by Station Manager.

1. Must be able to fulfill the requirements to obtain a SIDA (Secure Identification Display Area) badge

1. Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• Be pleasant with others on the job and display a good-natured, cooperative attitude

• Be reliable, responsible, and dependable, and fulfill obligations.

• Attention to Detail

• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations

• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace

• Willingness to take on responsibilities and challenges

• Be sensitive to others' needs and feelings and be understanding and helpful on the job

• Develop one's own ways of doing things abiding by to company and airline’s policies and procedures, guides oneself with little or no supervision, and depends on oneself to get things done

• Be persistence in the face of obstacles

PHYSICAL DEMANDS:

Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pond suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. May stand up to four hours at a time. Must have sufficient vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT:

Exposure to outdoor environment, high noise levels – line / ramp operations (hearing protection provided), cold and wet environment – observing winter operations / ground de-icing (safety / visibility personal protective equipment provided).

The ability to travel domestically as needed for Training and support to other Stations.

TRAVEL REQUIREMENTS

Travel requirements include Conferences and Training. Travel consists of day, overnight, multi-day trips.

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Must be willing to work a flexible schedule including nights, weekends and holidays.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education: High School Diploma or Equivalent, College preferred

Experience: Minimum 2 to 5 years Customer Service, Ramp Operations experience or equivalent training / education.

Minimum 1 year as a Customer Service or Ramp Lead, Supervisor or equivalent experience / training.

Previous experience as customer service agent or ground operations agent and able to teach customer service or ground operations skills not required but a plus.

Knowledge: Working knowledge of PC computers, Word, Excel, and PowerPoint programs.

A strong working knowledge of airlines policies and procedures