GENERAL PURPOSE OF JOB:

Responsible for conducting initial and recurrent training for above/ below wing operations including but not limited to, ramp operation, customer service, security, safety, ACAA, Weight and Balance, Commissary and Aircraft appearance. A working knowledge of Customer Service and Ground Operations training is a plus. This position is cross utilized in all above/below wing operations.

Audits in ensuring the carrier’s policies are implemented, pro-active, adapt to regulatory and company changes, and meets the internal and external requirements of monitoring the performance and effectiveness of the company, carrier and regulatory agency’s policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Facilitate initial and recurrent training in all areas mentioned above.
• Evaluate and supervise customer service and ramp procedures safety and compliance.
• Audit station records; identify discrepancies, errors and schedule corrective action and training.
• Create and maintain all training records per company, carrier and FAA regulations.
• Create and update as needed the initial and recurrent training syllabus to comply with company, carrier and FAA guidelines.
• Conduct GSE (Ground service equipment) training on all motorized equipment.
• Conduct customer service and ground operations training with Hazmat Recognition, Security, ACAA, etc.
• Train and implement training procedures for the handling of specific carrier contracts.
• Act as a Committee member for various departmental and company meetings.
• Perform other duties in supporting Training department’s goals and objectives.
• Generate detailed Audit Reports (Corrective Action Requests - CARs) identifying deficient areas and documenting objective evidence of the discrepancy.
• Ensure audit responses are timely, address the deficiency, identify the root cause, and provide a corrective action plan that will prevent the finding from re-occurring.
• Conduct follow-up and compliance audits to ensure process improvement and corrective / preventive action implementation and effectiveness.
• Assist the department in the achievement of corporate and departmental goals and improve the overall product.
• Instruct other trainers in new and recurrent materials.
• Support Manager of Station operations training in any and all projects that are assigned.
• Ability to communicate orally and in writing to students, subordinates and upper-level management.
• Other duties as assigned by Management.

COMPETENCY/BEHAVIORAL REQUIREMENTS:

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Develop one's own ways of doing things abiding by to company and airline’s policies and procedures, guides oneself

with little or no supervision, and depends on oneself to get things done

• Be persistent in the face of obstacles.

PHYSICAL DEMANDS:

Must be able to carry a 70-pound suitcase from the floor to 18 inches and carry 70 pond suitcases in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. May stand up to four hours at a time. Must have sufficient vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT:

Exposure to outdoor environment, high noise levels – ramp operations (hearing protection provided), cold and wet environment – observing winter operations / ground de-icing (safety / visibility personal protective equipment provided).

TRAVEL REQUIREMENTS

Occasional travel may be required based on system wide operational need. May also be required to attend training as required by our travel partners.

Other Requirements and Qualifications:

• Education: High School Diploma or Equivalent, College preferred
• 2 years Airline Supervisory experience and Airline trainer/instructor experience.
• Previous experience as customer service agent or ground operations agent and able to teach customer service or ground operations skills not required but a plus.
• Knowledge: Working knowledge of PC computers, Word, Excel, and PowerPoint programs.
• A strong working knowledge of airlines policies and procedures
• Must be willing to work a flexible schedule including nights, weekends, and holidays.
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes the employee’s understanding of the requirements, essential functions and duties of the position.